Et profilbilde

Professor
Øystein Jensen { "honorific-suffix": "Professor", "fn": "Øystein Jensen", "tel": "Telefon: 51833718", "email": "oystein.jensen@uis.no" }

Avdeling/enhet Det samfunnsvitenskapelige fakultet
Institutt/senter Norsk hotellhøgskole
Rom EAL H-204C
Tlf priv/mob + 47 9205 4595

Professor in Tourism and Marketing at University of Stavanger, Norwegian School of Hotel Management

Ph.D. in Marketing from the Aarhus School of Business, Denmark (1998)

Lic.rer.pol. in Business economy from University of Fribourg, Switzerland (1977)

Forskningsområder

Management of visitor attractions
Tourist experiences
Cooperation within international tourism distibution channels
Destination marketing
Local tourism development in less developed countries (emphasiz on African contexts)


Utvalgte publikasjoner


Jensen, Ø., Li, Yuan & Uysal, M. (2017). Visitors? satisfaction at managed tourist attractions in Northern Norway: Do on-site factors matter?  Tourism Management, 63 : 277-286. http://dx.doi.org/10.1016/j.tourman.2017.06.025


Jensen, Ø., Lindberg, F., Kieti, D., Aamo B.W. & Nampushi, J. (2017).  How Local Traditions and Way of Living Influence Tourism: Basecamp Explorer in Maasai Mara and Svalbard, Norway (pp68-81).  In Chen, J.S. & Prebensen, N.K. (eds.) Nature Tourism, Abingdon (Oxon): Routledge.


Jensen, Ø., Chen, J. & Korneliussen, T. (2015). Cultural-geographic influences of destination images: A case of Norway, Advances in Hospitality and Leisure, 11: 3 - 19


Jensen, Ø. (2015). Partner selection criteria between tour operators and local tourism firms, Advances in Hospitality and Leisure, 11: 109 ? 135.


Jensen, Ø., Lindberg, F. & Østergaard, P. (2015). How can consumer research contribute to increased understanding of tourist experiences. Scandinavian Journal of Hospitality and Tourism Research, 15 (August): 9-28


Jensen, Ø & Prebensen, N. (2015). Editorial: Innovation and value creation in experience-based tourism, Scandinavian Journal of Hospitality and Tourism Research, 15 (August): 1-8


Jensen, Ø. & Skallerud. K. (eds.) (2015). Innovativ og opplevelsesbasert verdiskaping i reiselivsnæringen [textbook of 400 pages in Norwegian. English translation: ?Innovative Experience-based Value Creation in the Tourism Industry?. Also main author of three chapters]. Published by: Cappelen Akademiske forlag, Oslo (Norway).


Jensen, Ø. 2014. Approaches for the evaluation of visitor experiences at tourist attractions [pp. 139-156]. In N.K. Prebensen, J.S. Chen & M. Uysal (eds.): Creating Experience Value in Tourism, Oxfordshire (UK): CABI.


Jensen, Ø.  2010. Social meditation in remote developing world tourism locations ? the significance of social ties between local guides and host communities in sustainable tourism development.   Journal of Sustainable Tourism, 18(5): 615-633.

Jensen, Ø. 2009. The activation of local service suppliers by incoming tour operators in a ?developing? destination ? the case of Madagascar. Current Issues in Tourism 12(2):133-163.

Jensen, Ø. & Hansen, K.V. 2007. Consumer values among restaurant customers. International Journal of Hospitality Management 26:603?622.




Pågående forskning


Arbeidserfaring

Professor in tourism and marketing at University of Stavanger, Faculty of Social Science, Norwegian School of Hotel Management, Stavanger, Norway (from 2009, from 1999 as associate professor)

Professor in Marketing and tourism at Nord University Business School (from 2009, joint and full position until July 2017. From 1986 as assistant and from 2007 as associate professor)

Assistant professor in public economy, marketing and tourism at Finnmark University College, Alta (from autumn 1981 to spring 1986)

Research project management:

* Project leader (2014-2017) research project Dynamic Visitor involvement and co-creation of values for visitors, suppliers and host societies (part of the research program Northern Insights at University of Nordland [North University])

* Project manager  (period 2009 to 2013) of  the research program, ?Northern Insights ? knowledge-based value creation in the tourism industry?, - an international cross-institutional research project (15 sub-projects, 50 participants) financed by the Norwegian Research Council.

* Conference chair of Nordic Symposium in Tourism and Hospitality Research, Bodø-Svolvær September 24 ? 27 2013

* Project leader for joint program between University of Stavanger and University of Fianarantsoa in Madagascar for the development of Bachelor program in Sustainable tourism development and research (2008 ? 2011). Financed by the Norwegian Peace Corps.

Vitenskapelige publikasjoner (fra CRISTin)

  • Jensen, Øystein; Li, Yuan; Uysal, Muzaffer (2017). Visitors’ satisfaction at managed tourist attractions in Northern Norway: Do on-site factors matter?. Tourism Management. ISSN 0261-5177. Volum 63. s. 277-286. DOI: 10.1016/j.tourman.2017.06.025.
  • Jensen, Øystein; Lindberg, Frank; Kieti, Damiannah; Åmo, Bjørn Willy; Nampushi, James (2017). How Local Traditions and Way of Living Influence Tourism. Basecamp Explorer in Maasai Mara,Kenya and Svalbard, Norway. I: Nature Tourism. Routledge. ISBN 978-1-138-96173-9. s. 68-81.
  • Jensen, Øystein (2016). Særegne kompetanseformer blant turoperatører for rundreiser til Skandinavia. I: Filosofi og ledelse : en antologi om dialogen som nøkkel til forståelse. Hertervig Akademisk. ISBN 978-82-8217-228-8. s. 333-342.
  • Jensen, Øystein (2015). Criteria in the Selection of Exchange Partners by Tour Operators and Local Service Suppliers: A Case Study of Exclusive Tours. I: Advances in Hospitality and Leisure. Emerald Group Publishing Limited. ISBN 978-1-78560-271-9. s. 109-135.
  • Jensen, Øystein (2015). Hvordan skape effektive turistattraksjoner?. I: Innovativ og opplevelsesbasert verdiskaping i reiselivsnæringen. Cappelen Damm Akademisk. ISBN 978-82-02-42894-5. s. 269-292.
  • Jensen, Øystein; Chen, Joseph S.; Korneliussen, Tor (2015). Cultural-Geographic Influences of Destination Images: A Case of Northern Norway. I: Advances in Hospitality and Leisure. Emerald Group Publishing Limited. ISBN 978-1-78560-271-9. s. 3-19.
  • Jensen, Øystein; Lindberg, Frank; Østergaard, Per (2015). How Can Consumer Research Contribute to Increased Understanding of Tourist Experiences? A Conceptual Review. Scandinavian Journal of Hospitality and Tourism. ISSN 1502-2250. Volum 15. s. 9-27. DOI: 10.1080/15022250.2015.1065591.
  • Jensen, Øystein; Skallerud, Kåre (2015). Konklusjoner : overordnede perspektiver. I: Innovativ og opplevelsesbasert verdiskaping i reiselivsnæringen. Cappelen Damm Akademisk. ISBN 978-82-02-42894-5. s. 399-405.
  • Lindberg, Frank; Jensen, Øystein; Østergaard, Per (2015). Den opplevelsesbaserte vending: Konsumentforskningens bidrag til forståelse av turisme i lys av opplevelsesøkonomi. I: Innovativ og opplevelsesbasert verdiskaping i reiselivsnæringen. Cappelen Damm Akademisk. ISBN 978-82-02-42894-5. s. 33-56.
  • Jensen, Øystein (2014). Approaches for the evaluation of visitor experiences at tourist attractions. I: Creating experience value in tourism. CABI Publishing. ISBN 978-1-78064-348-9. s. 139-156.
  • Jensen, Øystein (2010). Social mediation in remote developing world tourism locations - the significance of social ties between local guides and host communities in sustainable tourism development. Journal of Sustainable Tourism. ISSN 0966-9582. Volum 18. Hefte 5. s. 615-633. DOI: 10.1080/09669581003615590.
  • Davidrajuh, Reggie; Jensen, Øystein (2009). SYSTEM LIFECYCLEANALYSIS OF E-GOVERNMENTIMPLEMENTATIONS. Management International Conference Proceedings. ISSN 1854-4312. Volum 10. Hefte 1. s. 513-528.
  • Jensen, Øystein (2009). Interplay between local service suppliers and incoming tour operators : the case of Madagascar. I: Tourism strategies and local responses in Southern Africa. CABI Publishing. ISBN 184593508X. s. 144-157.
  • Jensen, Øystein (2009). Marketing Norway. I: Nordic tourism : issues and cases / [edited by] C. Michael Hall, Dieter K. Müller and Jarkko Saarinen. Channel View Publications. ISBN 9781845410933. s. 46-49.
  • Jensen, Øystein (2009). The activation of local service suppliers by incoming tour operators in a "developing" destination - the case of Madagascar. Current Issues in Tourism. ISSN 1368-3500. Volum 12. Hefte 2. s. 133-163. DOI: 10.1080/13683500802549689.
  • Davidrajuh, Reggie; Jensen, Øystein (2007). Towards Modeling the Economies of Personal Relationships in Dyadic Business Exchanges. Issues in Information Systems. ISSN 1529-7314. Volum 8. Hefte 2. s. 309-314.
  • Jensen, Øystein; Hansen, Kai Victor (2006). Consumer values among restaurant customers. International Journal of Hospitality Management. ISSN 0278-4319.
  • Ellingsen, Kristen Albert; Jensen, Øystein; Jensen, Øystein (2005). Tilgjengelighet og distribusjon i reiselivet. I: Perspektiver på markedsføring av reiseliv. Fagbokforlaget. ISBN 8245002496.
  • Hansen, Kai Victor; Jensen, Øystein; Gustafsson, Inga-Britt (2005). The Meal Experiences of á la Carte Restaurant Customers. Scandinavian Journal of Hospitality and Tourism. ISSN 1502-2250. Volum 5. Hefte 2. s. 135-151.
  • Roper, Angela; Jensen, Øystein (2005). The Dynamics of the Norwegian Package Tour Industry. Scandinavian Journal of Hospitality and Tourism. ISSN 1502-2250. Volum 5. Hefte 3. s. 193-211.
  • Hansen, Kai Victor; Jensen, Øystein; Gustafsson, Inga-Britt (2004). Payment - an undervalued part of the meal expereience?. Food Service Technology. ISSN 1471-5732. Volum 4. Hefte 2. s. 85-91.
  • Jensen, Øystein (2002). Reiselivets distribusjonssystemer. I: Turisme. Fenomen og næring. Jens Kr. Sten Jacobsen & Arvid Viken (red.). Gyldendal Akademisk. s. 229-245.
  • Jensen, Øystein; Korneliussen, Tor; Korneliussen, Tor (2002). Discriminating perceptions of a peripheral 'Nordic destination' among European tourists. ?. Volum 3. Hefte 4. s. 319-330.
  • Jensen, Øystein (2001). Den styrte turistattraksjonen. I: Arvid Viken (red.): Turisme. Tradisjoner og trender. Gyldendal Akademisk. s. 59-75.
  • Jensen, Øystein (2001). Service quality and the distribution chain for inclusive tours. I: Tourism Distribution Channels. Practices, issues and transformations. Edited by: Dimitrios Buhalis & Eric Laws. Continuum. s. 119-136.
  • Jensen, Øystein; Lindberg, Frank (2000). The consumption of a tourist attraction : a modern, post-modern and existensial encounter perspective. I: Interpretive consumer research : paradigms, methodologies & applications. Handelshøjskolens Forlag. s. 213-238.
  • Jensen, Øystein; Lindberg, Frank (2000). The consumption of a tourist attraction: A modern, post-modern and an existential encounter perspective. I: S.C. Beckmann & R.H. Elliott (editors): Interpretative Consumer Research. Paradigms, Methodologies & Applications. Copenhagen Business School Press. s. 213-238.
  • Jensen, Øystein (1999). Destinasjonsmarkedsføring. I: J.Kr.S. Jacobsen og A. Viken (red.): Turisme. Stedet i en bevegelig verden. Universitetsforlaget. s. 219-238.
  • Jensen, Øystein; Viken, Arvid; Jacobsen, Jens Kr. Steen (1997). Reiselivets distribusjonssystemer. I: Turisme. Fenomen og næring. Universitetsforlaget. s. 289-302.
  • Jensen, Øystein; Sanches, R.; Heene, A.; Thomas, H. (1996). Competence development by small firms in a vertically-constrained industry structure. I: Dynamics of competence-based competition : Theory and pract ice in the new strategic management. Pergamon, New York. s. 165-181.
  • Jensen, Øystein (1995). Vekst i turisttrafikken - for enhver pris?. ?. Volum 9. Hefte 2. s. 16-17.
  • Jensen, Øystein; Skallerud, Kåre (2015). Innovativ og opplevelsesbasert verdiskaping i reiselivsnæringen. Cappelen Damm Akademisk. ISBN 978-82-02-42894-5. 417 s.
  • Hauge, Jarleiv; Jensen, Øystein (2002). Fjord Norge AS: Vurdering og framtidsperspektiv. Rogalandsforskning. 54 s.
  • Grahn, Åsa Helen; Jensen, Øystein (2017). The importance of memorable experiences for destinations competiveness. ATLAS AFRICA; 2017-06-06 - 2017-06-09.
  • Jensen, Øystein; Åmo, Bjørn Willy (2017). Visitor travel purpose and visit importance as indicators on preferences at managed attraction sites: means, methods and experience patterns. Global Science and Technology Forum; 2017-12-11 - 2017-12-12.
  • Jensen, Øystein (2016). Attempt of a Generic Definition of a Managed Visitor Attraction Product.
  • Jensen, Øystein (2016). Creating experience value by co-creation –perspectives and challenges.
  • Jensen, Øystein (2016). Utvikling av bærekraftig turisme på Madagaskar: Hvorfor har ikke Madagaskar utviklet seg som en stor turismedestinasjon når for eksempel andre øyer i det Indiske hav har klart det?.
  • Jensen, Øystein (2015). Hvor viktig er reiselivsnæringen?.
  • Jensen, Øystein; Prebensen, Nina Katrine (2015). Innovation and Value Creation in Experience-based Tourism.
  • Fjelldal-Soelberg, Frode; Lindberg, Frank; Jensen, Øystein (2012). A DIALECTIC RELATIONAL APPROACH FOR UNDERSTANDING ENTREPRENEURIAL MARKETING. AHTMMC; 2012-05-31 - 2012-06-03.
  • Jensen, Øystein (2010). CRITICAL ISSUES BY THE COOPERATION BETWEEN INCOMING TOUR OPERATORS AND LOCAL SERVICE SUPPLIERS IN A DEVELOPING DESTINATION. 2010-11-15 - 2010-11-19.
  • Jensen, Øystein (2010). The role of news criteria for the appearance of special events in the mass media ? an illustrative discussion. 2010-09-22 - 2010-09-24.
  • Hansen, Kai Victor; Jensen, Øystein (2005). Consumer values among restaurant customers. 2005-06-27 - 2005-07-01.
  • Jensen, Øystein (2005). Competence building by cooperative relationships between local tourism firms and between local tourism firms and global tour operators: A research sketch for a case study in Madagascar. 2005-10-06 - 2005-10-08.
  • Hansen, Kai Victor; Jensen, Øystein; Gustafsson, Inga-Britt (2004). Main factors for customers' choices of restaurants. 2004-11-04 - 2004-11-07.
  • Hansen, Kai Victor; Jensen, Øystein; Gustafsson, Inga-Britt (2003). Payment – an under-valued part of the meal experience?. 2003-06-23 - 2003-06-27.
  • Jensen, Øystein (2002). Benefits and drawbacks of dyadic inter-firm exchange dominated by individual social relationships versus collective, norm-based relationships. 2002-12-16 - 2002-12-17.
  • Jensen, Øystein (2002). Criteria in the selection of exchange partners: significance of a dynamic relational perspective. 2002-12-11 - 2002-12-13.
  • Jensen, Øystein (2002). Fjord Norges rolle for markedsføring og utvikling av Vestlandet som reisemål - en vurdering ut fra en grov evaluering av virksomheten. 2002-11-28 - 2002-11-29.
  • Roper, Angela; Jensen, Øystein; Jegervatn, Rolf-Harald (2002). Internationalisation of Tour Operators: A case study of Norwegian subsidaries. 2002-11-14 - 2002-11-17.
  • Jensen, Øystein (2001). Dimensions of trust. 2001-05-11.
  • Jensen, Øystein (2001). Service Quality of Managed Tourist Attractions - a Conceptual Discussion. 2001-05-26 - 2001-05-28.
  • Jensen, Øystein (2001). Trust versus formal contracts in exchange relationships between tourism firms - "how and why?". 2001-07-10.
  • Perry, Chad; Jensen, Øystein (2001). Approaches to combining induction and deduction in one research study. 2001-12-04 - 2001-12-06.
  • Jensen, Øystein (2000). An analysis of the Distribution Process of Service Elements Within an Inclusive Tourism Product.
  • Jensen, Øystein (2000). Critical Factors in the Choice of Cooperative Partners: A Study of Exchange Relationships between Tour Operators and Service Providers within the European Tourist Industry. 2000-11-28 - 2000-12-01.
  • Jensen, Øystein (2000). Styring av vertikalt samarbeid gjennom individuelle sosiale relasjoner.
  • Jensen, Øystein; Borch, Odd-Jarl (2000). Effective governance within inter-firm relationships : the role of individual social norms.
  • Jensen, Øystein; Korneliussen, Tor; Korneliussen, Tor (2000). Discriminating perceptions of a "Nordic Destination" among European tourists. Hosted by Research Centre of Bornholm. 2000-10-12 - 2000-10-14.
  • Jensen, Øystein; Lindberg, Frank (2000). The Consumption of a Tourist Attraction: A modern, Postmodern, and an Existential Encounter Perspective.