Tid: Onsdag 24. april kl. 11.30 - 12.30
Sted: Handelshøgskolen ved UiS, Ellen & Axel Lunds hus rom H-125.
In this paper, I examine the effects of network service innovations, such as new telecommunication services, social media, and other internet-based communication services on organizations. I argue that such innovations enhance organizational performance directly by improving the efficiency of coordination and indirectly by improving the structure of the organization’s internal and external networks.
I test the argument with a sample of 245 Norwegian business organizations collected over three years: 2008-2010 using mobile broadband as the network service innovation and a network derived from phone call records as a proxy for the organizations’ internal and external networks.
I find support for the hypothesized direct effect, a mediating role of clustering of internal relationships on organizational performance, but not for performance gains from structural changes to the external network.
The findings contribute the understanding of the effects of Network Service Innovations on organizational structure and performance and have important implications for organizational design and innovation.