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Olga Gjerald

Førsteamanuensis

Det samfunnsvitenskapelige fakultet

Norsk hotellhøgskole
EAL H-311
Publications
  • Vitenskapelige publikasjoner
    • Andreassen, Hanne; Gjerald, Olga; Hansen, Kai Victor

      (2021)

      “The Good, The Bad, and the Minimum Tolerable”: Exploring Expectations of Institutional Food .

      Foods

      ISSN 2304-8158.

      Volum 10.

      Hefte 4.

      DOI: 10.3390/foods10040767

    • Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Furunes, Trude

      (2021)

      20 years of Nordic hospitality research: A review and future research agenda.

      Scandinavian Journal of Hospitality and Tourism

      ISSN 1502-2250.

      Volum 21.

      Hefte 1.

      s.37-48.

      DOI: 10.1080/15022250.2021.1880058

    • Gjerald, Olga; Furunes, Trude

      (2020)

      Managerial practices of co-creation and psychosocial work outcomes. I: Tourism employment in Nordic countries : Trends practices and opportunities.

      Palgrave Macmillan

      ISBN 9783030478124.

      s.213-234.

      DOI: 10.1007/978-3-030-47813-1_11

    • Furenes, May Irene; Røislien, Jo; Gjerald, Olga; Furunes, Trude; Øgaard, Torvald

      (2019)

      A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance.

      Heliyon

      ISSN 2405-8440.

      Volum 5.

      Hefte 11.

      s.1-14.

      DOI: 10.1016/j.heliyon.2019.e02847

    • Furenes, May Irene; Gjerald, Olga; Øgaard, Torvald

      (2018)

      Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production .

      Cogent Business & Management

      ISSN 2331-1975.

      Volum 5.

      Hefte 1.

      s.1-14.

      DOI: 10.1080/23311975.2018.1516109

    • Furenes, May Irene; Øgaard, Torvald; Gjerald, Olga

      (2017)

      How face-to-face feedback influences guest outcome evaluation of co-production: Changing or shaping guest experiences?.

      Tourism Management Perspectives

      ISSN 2211-9736.

      Volum 21.

      s.59-65.

      DOI: 10.1016/j.tmp.2016.11.004

    • Gjerald, Olga

      (2016)

      Fordelt ledelse. I: Filosofi og ledelse : en antologi om dialogen som nøkkel til forståelse.

      Hertervig Akademisk

      ISBN 978-82-8217-228-8.

      s.178-187.

    • Gjerald, Olga; Lyngstad, Hallvor

      (2015)

      Service risk perceptions and risk management strategies in business-to-business tourism partnerships.

      Tourism Management Perspectives

      ISSN 2211-9736.

      Volum 13.

      s.7-17.

      DOI: 10.1016/j.tmp.2014.10.002

    • Gjerald, Olga; Øgaard, Torvald

      (2012)

      Basic assumptions of service employees: Influence on job performance and market-oriented behaviors.

      International Journal of Business Administration

      ISSN 1923-4007.

      Volum 3.

      Hefte 6.

      s.1-12.

      DOI: 10.5430/ijba.v3n6p1

    • Gjerald, Olga; Øgaard, Torvald

      (2010)

      Eliciting and analysing the basic assumptions of hospitality employees about guests, co-workers and competitors.

      International Journal of Hospitality Management

      ISSN 0278-4319.

      Volum 29.

      Hefte 3.

      s.476-487.

      DOI: 10.1016/j.ijhm.2009.11.003

    • Gjerald, Olga; Øgaard, Torvald

      (2010)

      Exploring the measurement of basic assumptions about guests and co-workers in the hospitality industry.

      International Journal of Contemporary Hospitality Management

      ISSN 0959-6119.

      Volum 22.

      Hefte 6.

      s.887-909.

      DOI: 10.1108/09596111011063142

    • Gjerald, Olga; Øgaard, Torvald

      (2009)

      Eliciting and analysing the basic assumptions of hospitality employees about guests, co-workers and competitors.

      International Journal of Hospitality Management

      ISSN 0278-4319.

      Volum xx.

      Hefte xx.

    • Gjerald, Olga; Øgaard, Torvald

      (2008)

      Why should hospitality management focus more on the construct of basic assumptions? A review and research agenda.

      Scandinavian Journal of Hospitality and Tourism

      ISSN 1502-2250.

      Volum 8.

      Hefte 4.

      s.1-23.

    • Gjerald, Olga; Øgaard, Torvald

      (2008)

      Why should Hospitality Management Focus more on the Construct of Basic Assumptions? A Review and Research Agenda.

      Scandinavian Journal of Hospitality and Tourism

      ISSN 1502-2250.

      Volum 8.

      Hefte 4.

      s.294-316.

      DOI: 10.1080/15022250802536089

    • Gjerald, Olga

      (2005)

      Sociocultural Impacts of Tourism: A Case Study from Norway.

      Journal of Tourism and Cultural Change

      ISSN 1476-6825.

      Volum 3.

      Hefte 1.

      s.36-58.

  • Bøker og kapitler
    • Furunes, Trude; Gjerald, Olga

      (2018)

      Psykososialt arbeidsmiljø i servicebedrifter.

    • Gjerald, Olga; Øgaard, Torvald; Sandve, Anethe

      (2011)

      Evaluering av holdninger til og interesse for friluftsfaglig utdanning blant ungdommen i valgsituasjon.

    • Gjerald, Olga

      (2010)

      Basic assumptions of service employees: Influence on employee job outcomes.

      ISBN 9788276444230.

    • Frick, Jan; Wathne, Kathrine J.; Gjerald, Olga

      (2008)

      Greenhouse Entrepreneurship Guide: Syllabus for Course and Textbook.

    • Frick, Jan; Gjerald, Olga

      (2007)

      Baseline Analysis for Entrepreneurship Support in Kaliningrad Region.

    • Bjerkeng, Marit; Bräger, Tatiana; Gjerald, Olga

      (2005)

      Øvinger Sosedi 2.

      Fagbokforlaget

      ISBN 8276749682.

  • Formidling
    • Andreassen, Hanne; Gjerald, Olga; Hansen, Kai Victor

      (2021)

      The Good, The Bad and The Minimum Tolerable: Exploring Expectations Towards the Institutional Food Experience .

    • Gjerald, Olga

      (2021)

      Это переходит все границы.

    • Gjerald, Olga

      (2021)

      "Ехать должна была не я".

    • Gjerald, Olga; Furunes, Trude

      (2020)

      Styrt fleksibilitet: Vertskap før, under og etter covid-19.

      HRR: Hotell, restaurant & reiseliv

      Volum 6.

    • Furunes, Trude; Dagsland, Åse Helene Bakkevig; Gjerald, Olga; Einarsen, Kari

      (2019)

      What is sexual harassment?.

    • Gjerald, Olga; Furunes, Trude

      (2019)

      Connecting psychosocial work environment and different business logics in Norwegian service firms.

    • Gjerald, Olga; Furunes, Trude; Mathisen, Gro Ellen

      (2019)

      Developing a tailor-made indicator for measuring psychosocial risk factors in the service sector.

    • Gjerald, Olga

      (2019)

      Den vanskelige debatten om turistskatt i Norge.

      HRR: Hotell, restaurant & reiseliv

      Volum 3.

      s.26-26.

    • Sørdal, Kristin; Gjerald, Olga

      (2019)

      - Pakkereisen er ikke død.

    • Sørdal, Kristin; Gjerald, Olga

      (2019)

      - Pakkereisene er døde slik vi kjenner dem.

    • Furunes, Trude; Dagsland, Åse Helene Bakkevig; Gjerald, Olga; Einarsen, Kari

      (2019)

      What is sexual harassment? Hospitality employees’ view of the concept .

    • Dagsland, Åse Helene Bakkevig; Gjerald, Olga; Furunes, Trude; Einarsen, Kari

      (2019)

      Prevalence of sexual harassment in the hospitality industry .

    • Skotheim, Hanna; Gjerald, Olga

      (2018)

      Sjekk ut Europas uberørte reisemål.

    • Gjerald, Olga; Flaatten, Camilla

      (2018)

      Turistskatten dobles på populære spanske øyer.

    • Gjerald, Olga

      (2018)

      Voss for dem under fem.

      Bergensavisen

      Volum 31.

      Hefte 8.

      s.27-27.

    • Gjerald, Olga; Flaatten, Camilla

      (2018)

      Ferien kan bli dyrere dersom du skal til disse øyene i sommer .

    • Gjerald, Olga; Flaatten, Camilla

      (2018)

      Høyt skattede feriemål blir dyrere.

    • Skotheim, Hanna; Gjerald, Olga

      (2018)

      Europas uberørte reisemål.

    • Skotheim, Hanna; Gjerald, Olga

      (2018)

      Europas uberørte reisemål.

    • Furenes, May Irene; Røislien, Jo; Gjerald, Olga; Furunes, Trude; Øgaard, Torvald

      (2018)

      Predicting satisfaction with co-production: A systematic review and meta-analysis of feedback intervention on consumers' satisfaction with task performance.

    • Gjerald, Olga; Furunes, Trude

      (2018)

      Psychosocial work environment in service industries.

    • Skotheim, Hanna; Gjerald, Olga

      (2018)

      Urørte reisemål i Europa .

    • Gjerald, Olga; Skotheim, Hanna

      (2018)

      "The New Luxury".

    • Gjerald, Olga; Skotheim, Hanna

      (2018)

      Én natt på luksushotell.

    • Gjerald, Olga; Skotheim, Hanna

      (2018)

      Én natt på luksushotell.

    • Gjerald, Olga; Flaatten, Camilla

      (2018)

      Turistskatt i Norge?.

    • Gjerald, Olga

      (2017)

      Hele verden leser om Tom Cruise på Preikestolen.

    • Gjerald, Olga; Furenes, May Irene

      (2017)

      Hva skal vi med forskning i debatt?.

      Stavanger Aftenblad

      ISSN 0804-8991.

      Volum 11.

      Hefte Uke 47.

      s.21-21.

    • Gjerald, Olga

      (2015)

      Using Nvivo to analyze multiple source data tourism research.

    • Gjerald, Olga

      (2015)

      How do Nordic incoming tour operators manage their reputation?.

    • Gjerald, Olga; Gudjonsson, Ida

      (2014)

      Demper turistenes forventninger.

    • Gjerald, Olga

      (2014)

      Demper turistenes forventninger.

    • Gjerald, Olga

      (2014)

      Stort med doktorgrad.

    • Øgaard, Torvald; Gjerald, Olga; Larsen, Svein; Marnburg, Einar

      (2014)

      Employees’ organizational practice perceptions in the hospitality industry:.

    • Øgaard, Torvald; Gjerald, Olga; Larsen, Svein; Marnburg, Einar

      (2014)

      Value-based management of tourism- and hospitality organizations: Are perceptions of culture related to job outcomes?.

    • Gjerald, Olga

      (2012)

      Med fokus på service: Hvordan gjøre en bedre jobb for brukerne.

    • Gjerald, Olga

      (2012)

      Serviceledelse og serviceorganisering.

    • Gjerald, Olga

      (2012)

      Kvalitativ dataanalyse i Nvivo9.

    • Gjerald, Olga

      (2012)

      Service quality risk perceptions in business-to-business partnerships: Incoming tour operators’ subjective risk judgments and risk management strategies.

    • Gjerald, Olga; Lyngstad, Hallvor

      (2012)

      Capacity building in higher tourism education at University of Fianarantsoa, Madagascar.

    • Gjerald, Olga

      (2011)

      Tour operators' perceptions of service quality risks.

    • Engstrøm, Truls Eric Johan; Gjerald, Olga

      (2011)

      Nordic Geoguide School: The Nordplus project.

    • Gjerald, Olga; Øgaard, Torvald

      (2011)

      Examining the influence of organizational practices on organizational commitment in the hospitality industry.

    • Gjerald, Olga; Lyngstad, Hallvor

      (2011)

      Saman for bærekraftig turisme.

    • Gjerald, Olga

      (2010)

      Slik tar du kunden på alvor.

      Univers

      Volum 4.

      s.6-6.

    • Gjerald, Olga

      (2010)

      Viser følelser - tar kunden på alvor.

    • Gjerald, Olga; Øgaard, Torvald

      (2010)

      Basic assumptions as determinants of market orientation and job performance in hospitality.

    • Gjerald, Olga

      (2010)

      Viser følelser - tar kunden på alvor.

      VG : Verdens gang

      ISSN 0805-5203.

      Hefte 05.11.2010.

      s.46-46.

    • Gjerald, Olga; Øgaard, Torvald

      (2009)

      How predictable do you want your customers to be? Development and preliminary validation of scale to assess basic assumptions of service employees.

    • Øgaard, Torvald; Gjerald, Olga

      (2008)

      Product Identification and Initial Assessment.

    • Frick, Jan; Gjerald, Olga

      (2008)

      Entrepreneurship Guide: Evaluating Goals.

    • Øgaard, Torvald; Gjerald, Olga

      (2008)

      Market research for the business plan: Structuring the information need and report.

    • Frick, Jan; Gjerald, Olga

      (2008)

      Educational objectives of student entrepreneurship cources: designing and teaching classes based on the three domains of educational activities.

    • Frick, Jan; Gjerald, Olga; Øgaard, Torvald

      (2008)

      Evaluating the setup for student entrepreneurship cources.

    • Øgaard, Torvald; Gjerald, Olga

      (2008)

      Opportunity develoment and evaluation.

    • Frick, Jan; Gjerald, Olga

      (2008)

      Business Plan: Write Your Business Plan.

    • Frick, Jan; Gjerald, Olga

      (2008)

      Entrepreneurship Guide: Start Up and First Years.

    • Engstrøm, Truls E.J.; Gjerald, Olga

      (2007)

      Reiselivstrender.

    • Gjerald, Olga

      (2007)

      Kvalitativ metode og prosjektarbeid.

    • Gjerald, Olga; Øgaard, Torvald

      (2007)

      Exploring the Empirical Content of Basic Organizational Assumptions about Customers, Employees and Competitors by Means of Repertory Grid, Laddering and Free Elicitation.

    • Gjerald, Olga; Øgaard, Torvald

      (2007)

      Elicitation of Basic Organizational Assumptions in Tourism Enterprises by Means of Repertory Grid and Laddering.

    • Gjerald, Olga; Øgaard, Torvald

      (2006)

      Examining stability of organizational practices within hotel industry: Development and further validation of Hofstede et al.'s (1990) organizational practices scale.

    • Øgaard, Torvald; Gjerald, Olga; Marnburg, Einar; Mathisen, Gro Ellen; Larsen, Svein; Løvli, Kim H; Torstensen, Terje

      (2006)

      Travellers` choice of package tours: The role of (un)conscious information processing and decision making.

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