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Publications
  • Vitenskapelige publikasjoner
    • Budovska, Veronika; Torres, Antonio; Øgaard, Torvald

      (2019)

      Pro-environmental behaviour of hotel guests: Application of the Theory of Planned Behaviour and social norms to towel reuse

      Tourism and Hospitality Research

      ISSN 1467-3584.

      DOI: 10.1177/1467358419831431

    • Larsen, Svein; Wolff, Katharina; Doran, Rouven; Øgaard, Torvald

      (2019)

      What makes tourist experiences interesting

      Frontiers in Psychology

      ISSN 1664-1078.

      Volum 10:1603.

      s.1-12.

      DOI: 10.3389/fpsyg.2019.01603

    • Øgaard, Torvald; Doran, Rouven; Larsen, Svein; Wolff, Katharina

      (2019)

      Complexity and Simplification in Understanding Travel Preferences Among Tourists

      Frontiers in Psychology

      ISSN 1664-1078.

      Volum 10.

      s.1-9.

      DOI: 10.3389/fpsyg.2019.02302

    • Wolff, Katharina; Larsen, Svein; Øgaard, Torvald

      (2019)

      How to define and measure risk perceptions

      Annals of Tourism Research

      ISSN 0160-7383.

      Volum 79:102759.

      s.1-9.

      DOI: 10.1016/j.annals.2019.102759

    • Furenes, May Irene; Røislien, Jo; Gjerald, Olga; Furunes, Trude; Øgaard, Torvald

      (2019)

      A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance

      Heliyon

      ISSN 2405-8440.

      Volum 5.

      Hefte 11.

      s.1-14.

      DOI: 10.1016/j.heliyon.2019.e02847

    • Furenes, May Irene; Gjerald, Olga; Øgaard, Torvald

      (2018)

      Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production

      Cogent Business & Management

      ISSN 2331-1975.

      Volum 5.

      Hefte 1.

      s.1-14.

      DOI: 10.1080/23311975.2018.1516109

    • Derdowski, Lukasz Andrezej; Øgaard, Torvald; Marnburg, Einar; Mathisen, Gro Ellen

      (2018)

      Creative and Innovative Behaviours of Corporate Directors: An Elusive Role of Task-related Conflicts

      Journal of Management and Governance

      ISSN 1385-3457.

      s.1-25.

      DOI: 10.1007/s10997-018-9419-7

    • Doran, Rouven; Hanss, Daniel; Øgaard, Torvald

      (2017)

      Can social comparison feedback affect indicators of eco-friendly travel choices? Insights from two online experiments

      Sustainability

      ISSN 2071-1050.

      Volum 9:196.

      Hefte 2.

      s.1-15.

      DOI: 10.3390/su9020196

    • Furenes, May Irene; Øgaard, Torvald; Gjerald, Olga

      (2017)

      How face-to-face feedback influences guest outcome evaluation of co-production: Changing or shaping guest experiences?

      Tourism Management Perspectives

      ISSN 2211-9736.

      Volum 21.

      s.59-65.

      DOI: 10.1016/j.tmp.2016.11.004

    • Luo, Zhenpeng; Wang, Youcheng; Marnburg, Einar; Øgaard, Torvald

      (2016)

      How is leadership related to employee self-concept?

      International Journal of Hospitality Management

      ISSN 0278-4319.

      Volum 52.

      s.24-32.

      DOI: 10.1016/j.ijhm.2015.09.003

    • Sandve, Anethe; Marnburg, Einar; Øgaard, Torvald

      (2014)

      The ethical dimension of tourism certification programs

      International Journal of Hospitality Management

      ISSN 0278-4319.

      Volum 36.

      s.73-80.

      DOI: 10.1016/j.ijhm.2013.08.009

    • Luo, Zhenpeng; Song, Haiyan; Marnburg, Einar; Øgaard, Torvald

      (2014)

      The impact of relational identity on the relationship between LMX, interpersonal justice, and employees' group commitment

      International Journal of Hospitality Management

      ISSN 0278-4319.

      Volum 41.

      s.21-27.

      DOI: 10.1016/j.ijhm.2014.04.008

    • Troye, Sigurd Villads; Øgaard, Torvald

      (2014)

      Organisasjonskultur

      Fagbokforlaget

      s.253-282.

    • Heggland, Liv Helen; Øgaard, Torvald; Mikkelsen, Aslaug; Hausken, Kjell

      (2014)

      Measuring patient participation in surgical treatment decision-making from healthcare professionals’ perspective

      Journal of Clinical Nursing (JCN)

      ISSN 0962-1067.

      Volum 23.

      Hefte 3-4.

      s.482-491.

      DOI: 10.1111/jocn.12184

    • Sandve, Anethe; Øgaard, Torvald

      (2014)

      Exploring the interaction between perceived ethical obligation and subjective norms, and their influence on CSR-related choices

      Tourism Management

      ISSN 0261-5177.

      Volum 42.

      s.177-180.

      DOI: 10.1016/j.tourman.2013.11.013

    • Melbye, Elisabeth Lind; Øgaard, Torvald; Øverby, Nina Cecilie; Hansen, Håvard

      (2013)

      Parental food-related behaviors and family meal frequencies: associations in Norwegian dyads of parents and preadolescent children

      BMC Public Health

      ISSN 1471-2458.

      Volum 13.

      DOI: 10.1186/1471-2458-13-820

    • Melbye, Elisabeth Lind; Øgaard, Torvald; Øverby, Nina Cecilie

      (2013)

      Associations between parental feeding practices and child vegetable consumption. Mediation by child cognitions?

      Appetite

      ISSN 0195-6663.

      Volum 69.

      s.23-30.

      DOI: 10.1016/j.appet.2013.05.005

    • Zhenpeng, Luo; Marnburg, Einar; Øgaard, Torvald; Larsen, Svein

      (2013)

      Antecedents for employee helping behavior in the hospitality industry

      Journal of China Tourism Research

      ISSN 1938-8160.

      DOI: 10.1080/19388160.2013.839411

    • Wolff, Katharina; Larsen, Svein; Marnburg, Einar; Øgaard, Torvald

      (2013)

      Worry and its correlates onboard cruise ships

      International Maritime Health

      ISSN 1641-9251.

      Volum 64.

      Hefte 2.

      s.95-100.

    • Larsen, Svein; Wolff, Katharina; Marnburg, Einar; Øgaard, Torvald

      (2013)

      Belly full, purse Closed. Cruise line passengers' expenditures

      Tourism Management Perspectives

      ISSN 2211-9736.

      Volum 6.

      Hefte 1.

      s.142-148.

      DOI: 10.1016/j.tmp.2013.02.002

    • Sandve, Anethe; Øgaard, Torvald

      (2013)

      Understanding Corporate Social Responsibility Decisions: Testing a Modified Version of the Theory of Trying

      Scandinavian Journal of Hospitality and Tourism

      ISSN 1502-2250.

      Volum 13.

      Hefte 3.

      s.242-256.

      DOI: 10.1080/15022250.2013.818188

    • Mathisen, Gro Ellen; Øgaard, Torvald; Marnburg, Einar

      (2013)

      Women in the Boardroom: How Do Female Directors of Corporate Boards Perceive Boardroom Dynamics?

      Journal of Business Ethics

      ISSN 0167-4544.

      Volum 116.

      Hefte 1.

      s.87-97.

      DOI: 10.1007/s10551-012-1461-9

    • Melbye, Elisabeth Lind; Øverby, Nina Cecilie; Øgaard, Torvald

      (2012)

      Child consumption of fruit and vegetables: the roles of child cognitions and parental feeding practices

      Public Health Nutrition

      ISSN 1368-9800.

      Volum 15.

      Hefte 6.

      s.1047-1055.

      DOI: 10.1017/S1368980011002679

    • Gjerald, Olga; Øgaard, Torvald

      (2012)

      Basic assumptions of service employees: Influence on job performance and market-oriented behaviors

      International Journal of Business Administration

      ISSN 1923-4007.

      Volum 3.

      Hefte 6.

      s.1-12.

      DOI: 10.5430/ijba.v3n6p1

    • Mathisen, Gro Ellen; Øgaard, Torvald; Einarsen, Ståle

      (2012)

      Individual and situational antecedents of workplace victimization

      International journal of manpower

      ISSN 0143-7720.

      Volum 33.

      Hefte 5.

      s.539-555.

      DOI: 10.1108/01437721211253122

    • Larsen, Svein; Marnburg, Einar; Øgaard, Torvald

      (2012)

      Working onboard - job perception, organizational commitment and job satisfaction in the cruise sector

      Tourism Management

      ISSN 0261-5177.

      Volum 33.

      Hefte 3.

      s.592-597.

      DOI: 10.1016/j.tourman.2011.06.014

    • Heggland, Liv Helen; Øgaard, Torvald; Mikkelsen, Aslaug; Hausken, Kjell

      (2012)

      Patient participation in surgical treatment decision-making from the patients’ perspective: Validation of an instrument

      Nursing Research and Practice

      ISSN 2090-1429.

      DOI: 10.1155/2012/939675

    • Melbye, Elisabeth Lind; Øgaard, Torvald; Øverby, Nina Cecilie

      (2011)

      Validation of the Comprehensive Feeding Practices Questionnaire with parents of 10-to-12-year-olds

      BMC Medical Research Methodology

      ISSN 1471-2288.

      Volum 11.

      DOI: 10.1186/1471-2288-11-113

    • Larsen, Svein; Ning, Zequn; Wang, Jing; Øgaard, Torvald; Li, Xiang; Brun, Wibecke

      (2011)

      Are East Asian tourists more apprehensive about food risks?

      International Journal of Tourism Anthropology

      ISSN 1759-0442.

      Volum 1.

      Hefte 3/4.

      s.226-238.

      DOI: 10.1504/IJTA.2011.043707

    • Larsen, Svein; Brun, Wibecke; Øgaard, Torvald; Selstad, Leif

      (2011)

      Effects of sudden and dramatic events on travel desire and risk judgements

      Scandinavian Journal of Hospitality and Tourism

      ISSN 1502-2250.

      Volum 11.

      Hefte 3.

      s.268-285.

      DOI: 10.1080/15022250.2011.593360

    • Larsen, Svein; Øgaard, Torvald; Brun, Wibecke

      (2011)

      Backpackers and Mainstreamers - Realities and Myths

      Annals of Tourism Research

      ISSN 0160-7383.

      Volum 38.

      Hefte 2.

      s.690-707.

      DOI: 10.1016\j.annals.2011.01.003

    • Gjerald, Olga; Øgaard, Torvald

      (2010)

      Eliciting and analysing the basic assumptions of hospitality employees about guests, co-workers and competitors

      International Journal of Hospitality Management

      ISSN 0278-4319.

      Volum 29.

      Hefte 3.

      s.476-487.

      DOI: 10.1016/j.ijhm.2009.11.003

    • Gjerald, Olga; Øgaard, Torvald

      (2010)

      Exploring the measurement of basic assumptions about guests and co-workers in the hospitality industry

      International Journal of Contemporary Hospitality Management

      ISSN 0959-6119.

      Volum 22.

      Hefte 6.

      s.887-909.

      DOI: 10.1108/09596111011063142

    • Larsen, Svein; Brun, Wibecke; Øgaard, Torvald

      (2009)

      What tourists worry about - Construction of a scale measuring tourist worries

      Tourism Management

      ISSN 0261-5177.

      Volum 30.

      Hefte 2.

      s.260-265.

    • Gjerald, Olga; Øgaard, Torvald

      (2009)

      Eliciting and analysing the basic assumptions of hospitality employees about guests, co-workers and competitors

      International Journal of Hospitality Management

      ISSN 0278-4319.

      Volum xx.

      Hefte xx.

    • Hallin, Carina Antonia; Øgaard, Torvald; Marnburg, Einar

      (2009)

      Exploring Qualitative Differences in Knowledge Sources: A Study of Hierarchical Effects of Judgmental Confidence and Accuracy Performance

      International Journal of Knowledge Management

      ISSN 1548-0666.

      Volum 5.

      Hefte 4.

    • Øgaard, Torvald; Marnburg, Einar; Larsen, Svein

      (2008)

      Perceptions of organizational structure in the hospitality industry: Consequences for commitment, job satisfaction and perceived performance

      Tourism Management

      ISSN 0261-5177.

      Volum 29.

      Hefte 4.

      s.661-671.

    • Gjerald, Olga; Øgaard, Torvald

      (2008)

      Why should Hospitality Management Focus more on the Construct of Basic Assumptions? A Review and Research Agenda

      Scandinavian Journal of Hospitality and Tourism

      ISSN 1502-2250.

      Volum 8.

      Hefte 4.

      s.294-316.

      DOI: 10.1080/15022250802536089

    • Gjerald, Olga; Øgaard, Torvald

      (2008)

      Why should hospitality management focus more on the construct of basic assumptions? A review and research agenda

      Scandinavian Journal of Hospitality and Tourism

      ISSN 1502-2250.

      Volum 8.

      Hefte 4.

      s.1-23.

    • Larsen, Svein; Brun, Wibecke; Øgaard, Torvald; Selstad, Leif

      (2007)

      Subjective food-risk judgements in tourists

      Tourism Management

      ISSN 0261-5177.

      Volum 28.

      s.1555-1559.

    • Øgaard, Torvald

      (2006)

      Do organizational practices matter for hotel industry employees' jobs? A study of organizational practice archetypical configurations and job outcomes

      International Journal of Hospitality Management

      ISSN 0278-4319.

      Volum 25.

      s.647-661.

    • Øgaard, Torvald; Larsen, Svein; Marnburg, Einar

      (2005)

      Organizational culture and performance: Evidence from the fast food industry

      Food Service Technology

      ISSN 1471-5732.

      Volum 5.

      Hefte 1.

      s.23-34.

    • Larsen, Svein; Øgaard, Torvald; Marnburg, Einar

      (2005)

      Worries in restaurant managers

      Scandinavian Journal of Psychology

      ISSN 0036-5564.

      Volum 46.

      Hefte 1.

      s.91-96.

    • Mikkelsen, Aslaug; Øgaard, Torvald; Landsbergis, Paul

      (2005)

      The effects of new dimensions of psychological job demands and job control on active learning and occupational health

      Work & Stress

      ISSN 0267-8373.

      Volum 19.

    • Marnburg, Einar; Øgaard, Torvald; Larsen, Svein

      (2004)

      Uncovering aspects of the franchisees’ incentives: an explorative investigation

      Journal of food science and technology

      ISSN 0022-1155.

      Volum 4.

      s.117-128.

    • Mikkelsen, Aslaug; Øgaard, Torvald; Lindøe, Preben; Olsen, Odd Einar

      (2002)

      Job characteristics and computer anxiety in the production industry

      Computers in Human Behavior

      ISSN 0747-5632.

      Volum 18.

      Hefte 3.

      s.223-239.

    • Mikkelsen, Aslaug; Øgaard, Torvald; Lovrich, Nicholas

      (2000)

      Modeling The Effects Of Organizational Setting And Individual Coping Style On Employees Subjective Helath And Commitment

      Public Administration

      ISSN 0033-3298.

      Volum 24.

      Hefte 3.

      s.371-397.

    • Troye, Sigurd Villads; Øgaard, Torvald; Edvardsson, Bo; Gustafsson, Anders

      (1999)

      The Many Effects of Service: An Empirical Study of Service and Product Quality in the Hospitality Industry

      s.362-392.

    • Troye, Sigurd Villads; Øgaard, Torvald; Edvardsson, Bo; Gustafsson, Anders

      (1999)

      The Many Effects of Service: An Empirical Study of Service and Product Quality in the Hospitality Industry

      s.362-392.

    • Troye, Sigurd Villads; Øgaard, Torvald; Viken, Arvid; Jacobsen, Jens Kr. Steen

      (1997)

      Gjestetilfredshet og hotellkvalitet

      Universitetsforlaget

      s.321-355.

    • Troye, Sigurd V.; Øgaard, Torvald; Øgaard, Torvald; Steen Jacobsen, Jens Kr.; Viken, Arvid

      (1997)

      Gjestetilfredshet og hotellkvalitet

      Universitetsforlaget

      s.321-335.

    • Mikkelsen, Aslaug; Øgaard, Torvald; Lovrich, Nicholas

      (1997)

      Impact of an Integrative Performance Appraisal Experience on Perceptions of Management Quality and Working Environment: Findings from a State Enterprise in Norway

      Public personnel management

      ISSN 0091-0260.

      Volum 17.

      Hefte 3.

      s.82-98.

    • Mikkelsen, Aslaug; Øgaard, Torvald; Lovrich, Nicholas P.

      (1997)

      Impact of an Integrative Performance Appraisal Experience on Perceptions of Management Quality and Working Environment: Findings From a State Enterprise in Norway

      Public personnel management

      ISSN 0091-0260.

      Volum 17.

      Hefte 3.

      s.82-98.

    • Troye, Sigurd Villads; Øgaard, Torvald; Henjesand, Inge Jan; Falkenberg, Andreas

      (1994)

      Service and Product quality: An Alternative Perspective and Empirical Findings

      Fagbokforlaget

      s.259-295.

  • Bøker og kapitler
    • Salvesen, Helge; Øgaard, Torvald; Wedel, Maria Knutson; Cornér, Solveig; Tandberg, Ina; Malnes, Magnus

      (2013)

      NOKUTs tilsynsrapporter: NTNU. Evaluering av system for kvalitetssikring av utdanningen

    • Gjerald, Olga; Øgaard, Torvald; Sandve, Anethe

      (2011)

      Evaluering av holdninger til og interesse for friluftsfaglig utdanning blant ungdommen i valgsituasjon

    • Larsen, Svein; Øgaard, Torvald; Marnburg, Einar

      (2009)

      Working under the luxury gaze - Work experiences of crew members in an international 5 stars + cruise line

    • Øgaard, Torvald; Troye, Sigurd V.; Breivik, Einar; Henjesand, Inge Jan

      (1998)

      Service Satisfaction and Service Quality: A Multilevel Approach

      Hefte 41.

  • Formidling
    • Larsen, Svein; Wolff, Katharina; Øgaard, Torvald

      (2020)

      National differences in tourists’ self- perceptions

    • Larsen, Svein; Wolff, Katharina; Øgaard, Torvald

      (2019)

      Over tourism - some empirical evidence

    • Furenes, May Irene; Røislien, Jo; Gjerald, Olga; Furunes, Trude; Øgaard, Torvald

      (2018)

      Predicting satisfaction with co-production: A systematic review and meta-analysis of feedback intervention on consumers' satisfaction with task performance

    • Doran, Rouven; Hanss, Daniel; Larsen, Svein; Øgaard, Torvald

      (2016)

      Am I willing to make an effort to protect the environment? Maybe, just let me check with the others first!

    • Øgaard, Torvald; Troye, Sigurd Villads; Doran, Rouven; Larsen, Svein; Marnburg, Einar

      (2016)

      Multilevel analysis of hospitality and tourism

    • Øgaard, Torvald; Doran, Rouven; Larsen, Svein; Marnburg, Einar

      (2015)

      Multilevel analysis in hospitality and tourism research: A didactic example

    • Doran, Rouven; Hanss, Daniel; Larsen, Svein; Øgaard, Torvald

      (2015)

      The role of social uncertainty in the context of sustainable tourism

    • Øgaard, Torvald; Øgaard, Torvald

      (2015)

      Forelesninger MARPSYK316 Universitetet i Bergen

    • Larsen, Svein; Doran, Rouven; Wolff, Katharina; Øgaard, Torvald

      (2014)

      The value of cruise tourism – some critical issues

    • Øgaard, Torvald; Gjerald, Olga; Larsen, Svein; Marnburg, Einar

      (2014)

      Employees’ organizational practice perceptions in the hospitality industry:

    • Øgaard, Torvald; Gjerald, Olga; Larsen, Svein; Marnburg, Einar

      (2014)

      Value-based management of tourism- and hospitality organizations: Are perceptions of culture related to job outcomes?

    • Melbye, Elisabeth Lind; Øgaard, Torvald; Øverby, Nina Cecilie; Hansen, Håvard

      (2013)

      Parental food-related behaviors and family meal frequencies

    • Engstrøm, Truls Eric Johan; Øgaard, Torvald

      (2012)

      Vil styrke reiselivsforskning

    • Gjerald, Olga; Øgaard, Torvald

      (2011)

      Examining the influence of organizational practices on organizational commitment in the hospitality industry

    • Marnburg, Einar; Larsen, Svein; Øgaard, Torvald

      (2011)

      Do cruise employees appreciate growth mindset supervisors? - Exploring the cruise line work environmen

    • Larsen, Svein; Øgaard, Torvald; Brun, Wibecke; Marnburg, Einar

      (2011)

      Cruise line passengers' expenditures

    • Larsen, Svein; Ning, Zequn; Wang, Jing; Øgaard, Torvald; Li, X; Brun, Wibecke

      (2011)

      Subjective food risks in tourists travelling in China

    • Øgaard, Torvald; Larsen, Svein; Marnburg, Einar

      (2010)

      Culture perceptions and job outcomes in cruise lines: Are culture perceptions that important?

    • Larsen, Svein; Marnburg, Einar; Øgaard, Torvald

      (2010)

      Crew experiences and job commitment in the cruise industry

    • Melbye, Elisabeth Lind; Øgaard, Torvald; Øverby, Nina Cecilie

      (2010)

      Validation of the CFPQ in a Norwegian sample of tween parents

    • Gjerald, Olga; Øgaard, Torvald

      (2010)

      Basic assumptions as determinants of market orientation and job performance in hospitality

    • Larsen, Svein; Marnburg, Einar; Øgaard, Torvald

      (2010)

      Crew experiences and job commitment in the cruise industry

    • Marnburg, Einar; Larsen, Svein; Svarva, Brynjar Ole; Øgaard, Torvald

      (2010)

      Do growth mindset supervisors create a better work environment? - Exploring the cruise line work environment

    • Marnburg, Einar; Larsen, Svein; Øgaard, Torvald

      (2010)

      Implicit theories of human nature ? concequences for service management in thee cruise industry

    • Øgaard, Torvald; Larsen, Svein; Marnburg, Einar

      (2010)

      Culture perceptions and job outcomes in cruise lines: Are culture perceptions that important?

    • Larsen, Svein; Øgaard, Torvald; Brun, Wibecke

      (2009)

      Risk and worry in tourists as a function of a catastrophic event

    • Gjerald, Olga; Øgaard, Torvald

      (2009)

      How predictable do you want your customers to be? Development and preliminary validation of scale to assess basic assumptions of service employees

    • Frick, Jan; Gjerald, Olga; Øgaard, Torvald

      (2008)

      Evaluating the setup for student entrepreneurship cources

    • Øgaard, Torvald; Gjerald, Olga

      (2008)

      Opportunity develoment and evaluation

    • Øgaard, Torvald; Gjerald, Olga

      (2008)

      Product Identification and Initial Assessment

    • Øgaard, Torvald; Gjerald, Olga

      (2008)

      Market research for the business plan: Structuring the information need and report

    • Gjerald, Olga; Øgaard, Torvald

      (2007)

      Exploring the Empirical Content of Basic Organizational Assumptions about Customers, Employees and Competitors by Means of Repertory Grid, Laddering and Free Elicitation

    • Gjerald, Olga; Øgaard, Torvald

      (2007)

      Elicitation of Basic Organizational Assumptions in Tourism Enterprises by Means of Repertory Grid and Laddering

    • Hallin, Carina Antonia; Øgaard, Torvald; Marnburg, Einar

      (2007)

      Differences in confidence-accuracy calibration performance between employees and executives in the hotel industry

    • Gjerald, Olga; Øgaard, Torvald

      (2006)

      Examining stability of organizational practices within hotel industry: Development and further validation of Hofstede et al.'s (1990) organizational practices scale

    • Øgaard, Torvald; Gjerald, Olga; Marnburg, Einar; Mathisen, Gro Ellen; Larsen, Svein; Løvli, Kim H; Torstensen, Terje

      (2006)

      Travellers` choice of package tours: The role of (un)conscious information processing and decision making

    • Mikkelsen, Aslaug; Øgaard, Torvald

      (2003)

      The relationship between job characteristics, participation in organizational restructuring and subjective health – doe

    • Mikkelsen, Aslaug; Øgaard, Torvald; Landsbergis, Paul

      (2003)

      The effects of new dimensions of psychological job demands and job control on mastery of work and occupational health

    • Marnburg, Einar; Øgaard, Torvald; Larsen, Svein

      (2003)

      Unwrapping sides of the franchisee incentives: The effects of contractual status on self-efficacy, system commitment and system conformity

    • Mikkelsen, Aslaug; Øgaard, Torvald; Lovrich, Nicholas

      (2000)

      Modelling the effects of organizational setting and individual coping style on employee subjective health, job stress, job satisfaction and commitment

      Public administration quarterly

      ISSN 0734-9149.

      Volum 24.

      Hefte 3.

      s.371-397.

    • Troye, Sigurd V.; Øgaard, Torvald; Øgaard, Torvald; Henjesand, Inge Jan; Breivik, Einar

      (1998)

      Service quality management: The impact of organizational culture on satisfaction and service quality

    • Øgaard, Torvald; Troye, Sigurd V.; Breivik, Einar; Henjesand, Inge J.

      (1997)

      Drivers of customer satisfaction: A test of two alternative perspectives

    • Breivik, Einar; Troye, Sigurd V.; Øgaard, Torvald; Olsson, Ulf Henning

      (1997)

      Risk importance and relevance as explanatory mechanisms for use of information sources: A comparison between products and services

    • Øgaard, Torvald; Troye, Sigurd V.; Henjesand, Inge J.; Breivik, Einar

      (1997)

      Service Quality Management: The Impact of Organizational Culture on Satisfaction and Service Quality

    • Øgaard, Torvald; Troye, Sigurd V.; Breivik, Einar; Henjesand, Inge J.

      (1996)

      Service Satisfaction and Service Quality: A Multilevel Approach

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