Olga Gjerald

Professor

Olga Gjerald

Kontakt

Telefon: 5183 3763

E-post: olga.gjerald@uis.no

Rom: EAL H-311

Organisasjonsenhet

Det samfunnsvitenskapelige fakultet

NHS - Institutt for ledelse og tjenesteutvikling

Kort om meg

Olga Gjerald, PhD is Professor of Service Management at NHS-Department of leadership and service innovation, University of Stavanger, Norway. She holds a PhD in Management from the University of Stavanger, focusing on basic assumptions of service employees about guests, co-workers and competitors in relation to employee job outcomes. Her main research interests include service organization and employment, service experience design, the societal impacts of services, and leadership. 

Gjerald serves as the Co-Editor-in-Chief of the Journal of Change Management: Reframing Leadership and Organizational Practice and is a member of the Academy of Management. Gjerald is also an Associate of the UNESCO Chair on Leadership, Innovation and Anticipation. 

Gjerald is a co-founding member of two research groups at the University of Stavanger: Work Inclusiveness in Tourism and Hospitality (WITH) and eXL (eXploring Leadership). WITH is an interdisciplinary research programme focusing on work inclusiveness in tourism, hospitality, and services, involving researchers from Sweden, Australia, and UK. The eXploring leadership research group is a forum that facilitates diversity and transdisciplinary approach to leadership research and development. Additionally, Gjerald is a co-founder and steering board member of the Global Hospitality Research Alliance (GHRA), an international research consortium committed to promoting decent work in hospitality. Gjerald also holds positions as Secretary and board member of the Nordic Society for Tourism and Hospitality Research (NORTHORS). Gjerald is an Associate Member of European Association of Work and Organizational Psychology (EAWOP) and regularly presents her research at the EAWOP congress.

In addition to her academic career, Gjerald has extensive work experience in the service industry, including roles as guide, travel agency employee, hotel employee, and sales and marketing manager. Gjerald has also experience in North-South Exchange facilitated by NOREC/ FK Norway Fredskorpset (Norwegian Peace Corps) to Madagascar, where she worked on developing a bachelor program in sustainable tourism. 

Gjerald frequently serves as an expert for the Norwegian Agency for Quality Assurance in Education (NOKUT) during vocational study program accredications in the field of business administration, and for the Norwegian Directorate for Higher Education and Skills (HK-Dir) as an expert for the UVD procedure, which assists applicants without verifiable documentation. 

Publikasjoner

Vitenskapelige publikasjoner

Olimpia Meglio; Ninna Meier; Olga Gjerald; James M. Vardaman (2025) Looking Back to Move Forward: Advancing Change Management Research Through Literature Reviews. I: Journal of Change Management. ISSN 1469-7017. Volum 25. s.1-10. DOI: 10.1080/14697017.2025.2576314

Olga Gjerald; Selen Kars-Unluoglu; Magdalena Zabicka-Wlodarczyk; Anna Lupina-Wegener (2025) Changing Change: From Heroic Leadership to Collective Agency. I: Journal of Change Management. ISSN 1469-7017. Volum 25. s.178-178. DOI: 10.1080/14697017.2025.2539965

Anna Lupina-Wegener; Olga Gjerald; Lucia Crevani; Ben Kuipers; James Vardaman; Joanne Murphy (2025) Introduction to the 25th Anniversary Curated Collection: Celebrating 25 Years of Journal of Change Management: Reframing Leadership and Organizational Practice (JCM). I: Journal of Change Management. ISSN 1469-7017. Volum 25. s.77-84. DOI: 10.1080/14697017.2025.2468392

Olga Gjerald; Adele Ladkin; Dennis Nickson (2025) The Fair Work framework: Its future and evolution. I: Deirdre Curran; Anastasios Hadjisolomou, Unpacking Hospitality Work Realities : Insights and Advocacy from the Global Hospitality Research Alliance. Goodfellow Publishers. ISBN 9781917433211. s.184-200. DOI: 10.23912/9781917433204-5836

Irma Booyens; Tone Therese Linge; Olga Gjerald; Richard N. S. Robinson (2025) Futures for hospitality work and call to action. I: Deirdre Curran; Anastasios Hadjisolomou, Unpacking Hospitality Work Realities : Insights and Advocacy from the Global Hospitality Research Alliance. Goodfellow Publishers. ISBN 9781917433211. s.201-221. DOI: 10.2307/jj.28799946

Tone Therese Linge; Olga Gjerald (2025) Exploring the role of trade unions in creating fair and decent hospitality workplaces for all. I: Deirdre Curran; Anastasios Hadjisolomou, Unpacking Hospitality Work Realities : Insights and Advocacy from the Global Hospitality Research Alliance. Goodfellow Publishers. ISBN 9781917433211. s.46-64. DOI: 10.2307/jj.28799946

Olga Gjerald; Veronica Isabel Blumenthal (2024) The four mechanisms of the immersion process. I: Joseph S. Chen; Nina Katrine Prebensen; Muzzaffer S Uysal, Handbook of experience science: tourism, hospitality, and leisure. Edward Elgar Publishing. ISBN 9781803926896. s.12-23. DOI: 10.4337/9781803926902.00008

Tom Baum; Deirdre Curran; Anastasios Hadjisolomou; Olga Gjerald; Tone Therese Linge; Kate Inyoung Yoo; Anke Winchenbach (2024) Interrogating tourism and hospitality's wicked employment issues through the lens of paradox theory. I: Christof Pforr; Harald Pechlaner; Marion Joppe; Nicolai Scherle; Markus Pillmayer, Tourism policy-making in the context of contested wicked Pproblems : Politics, paradigm shifts and transformation processes. Emerald Group Publishing Limited. ISBN 9781835499856. s.1-20. DOI: 10.1108/S1871-31732024000017B001

Olga Gjerald; Trude Furunes; Gro Ellen Mathisen (2023) “What else is new?” identifying emerging psychosocial risk factors in hospitality employment. I: Employee Relations. ISSN 0142-5455. DOI: 10.1108/ER-10-2022-0490

Veronica Blumenthal; Olga Gjerald (2023) Designing for highly involving experiences : Immersion in virtual and ‘real-world’ experiencescapes. I: Xiang Ying Mei, Tourism and the Experience Economy in the Digital Era : Behaviours and Platforms. Routledge. ISBN 9781032372181. s.128-141. DOI: 10.4324/9781003335924-12

Olga Gjerald; Hande Eslen-Ziya (2022) From discontent to action: #quarantinehotel as not just a hashtag. I: Cogent Social Sciences. Online ISSN 2331-1886. Volum 8. DOI: 10.1080/23311886.2022.2051806

Clarissa Santoso; Olga Gjerald (2022) Guided discussion or immersive play? Influence of on-site presentation platform on visitor satisfaction in a heritage attraction. I: Scandinavian Journal of Hospitality and Tourism. ISSN 1502-2250. DOI: 10.1080/15022250.2022.2112416

Hanne Andreassen; Olga Gjerald; Kai Victor Myrnes-Hansen (2022) “Same, same but different”: insights on ageing consumers and their expectations of institutional food. I: British Food Journal. ISSN 0007-070X. Volum 125. s.662-678. DOI: 10.1108/BFJ-12-2021-1310

Jinghua Xie; Olga Gjerald (2022) Airbnb guests’ pro-environmental behaviour and community resilience : Mitigating the negative impacts of Airbnb tourism. I: Anna Farmaki; Dimitri Ioannides; Stella Kladou, Peer-to-peer accommodation and community resilience : Implications for sustainable development. CABI Publishing. ISBN 9781789246605. s.68-80. DOI: 10.1079/9781789246605.0006

Kathrin Stemmer; Olga Gjerald; Torvald Øgaard (2022) Crowding, emotions, visitor satisfaction and loyalty in a managed visitor attraction. I: Leisure Sciences. ISSN 0149-0400. DOI: 10.1080/01490400.2022.2028691

Hanne Andreassen; Olga Gjerald; Kai Victor Hansen (2021) “The Good, The Bad, and the Minimum Tolerable”: Exploring Expectations of Institutional Food. I: Foods. Online ISSN 2304-8158. Volum 10. DOI: 10.3390/foods10040767

Olga Gjerald; Åse Helene Bakkevig Dagsland; Trude Furunes (2021) 20 years of Nordic hospitality research: A review and future research agenda. I: Scandinavian Journal of Hospitality and Tourism. ISSN 1502-2250. Volum 21. s.37-48. DOI: 10.1080/15022250.2021.1880058

Olga Gjerald; Trude Furunes (2020) Managerial practices of co-creation and psychosocial work outcomes. I: Andreas Walmsley; Gunnar Thór Jóhannesson; Petra Blinnikka; Kajsa Åberg, Tourism employment in Nordic countries : Trends practices and opportunities. Palgrave Macmillan. ISBN 9783030478124. s.213-234. DOI: 10.1007/978-3-030-47813-1_11

May Irene Furenes; Jo Røislien; Olga Gjerald; Trude Furunes; Torvald Øgaard (2019) A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance. I: Heliyon. Online ISSN 2405-8440. Volum 5. s.1-14. DOI: 10.1016/j.heliyon.2019.e02847

May Irene Furenes; Olga Gjerald; Torvald Øgaard (2018) Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production. I: Cogent Business & Management. Online ISSN 2331-1975. Volum 5. s.1-14. DOI: 10.1080/23311975.2018.1516109

May Irene Furenes; Torvald Øgaard; Olga Gjerald (2017) How face-to-face feedback influences guest outcome evaluation of co-production: Changing or shaping guest experiences?. I: Tourism Management Perspectives. ISSN 2211-9736. Volum 21. s.59-65. DOI: 10.1016/j.tmp.2016.11.004

Olga Gjerald (2016) Fordelt ledelse. I: Bjørn Olav Roaldseth, Filosofi og ledelse : en antologi om dialogen som nøkkel til forståelse. Hertervig Akademisk. ISBN 9788282172288. s.178-187.

Olga Gjerald; Hallvor Lyngstad (2015) Service risk perceptions and risk management strategies in business-to-business tourism partnerships. I: Tourism Management Perspectives. ISSN 2211-9736. Volum 13. s.7-17. DOI: 10.1016/j.tmp.2014.10.002

Olga Gjerald; Torvald Øgaard (2012) Basic assumptions of service employees: Influence on job performance and market-oriented behaviors. I: International Journal of Business Administration. ISSN 1923-4007. Volum 3. s.1-12. DOI: 10.5430/ijba.v3n6p1

Olga Gjerald; Torvald Øgaard (2010) Eliciting and analysing the basic assumptions of hospitality employees about guests, co-workers and competitors. I: International Journal of Hospitality Management. ISSN 0278-4319. Volum 29. s.476-487. DOI: 10.1016/j.ijhm.2009.11.003

Olga Gjerald; Torvald Øgaard (2010) Exploring the measurement of basic assumptions about guests and co-workers in the hospitality industry. I: International Journal of Contemporary Hospitality Management. ISSN 0959-6119. Volum 22. s.887-909. DOI: 10.1108/09596111011063142

Olga Gjerald (2010) Basic assumptions of service employees : Influence on employee job outcomes. Universitetet i Stavanger.

Olga Gjerald; Torvald Øgaard (2009) Eliciting and analysing the basic assumptions of hospitality employees about guests, co-workers and competitors. I: International Journal of Hospitality Management. ISSN 0278-4319. Volum xx.

Olga Gjerald; Torvald Øgaard (2008) Why should Hospitality Management Focus more on the Construct of Basic Assumptions? A Review and Research Agenda. I: Scandinavian Journal of Hospitality and Tourism. ISSN 1502-2250. Volum 8. s.294-316. DOI: 10.1080/15022250802536089

Olga Gjerald; Torvald Øgaard (2008) Why should hospitality management focus more on the construct of basic assumptions? A review and research agenda. I: Scandinavian Journal of Hospitality and Tourism. ISSN 1502-2250. Volum 8. s.1-23.

Olga Gjerald (2005) Sociocultural Impacts of Tourism: A Case Study from Norway. I: Journal of Tourism and Cultural Change. ISSN 1476-6825. Volum 3. s.36-58.

Bøker og kapitler

Tone Therese Linge; Olga Gjerald; Åse Helene Bakkevig Dagsland; Kai Victor Myrnes-Hansen; Huseyin Arasli; Trude Furunes (2023) In Pursuit of Fair Work: Taking a closer look at the Norwegian hospitality industry. Universitetet i Stavanger. ISBN 9788284391847.

Trude Furunes; Olga Gjerald (2018) Psykososialt arbeidsmiljø i servicebedrifter. Universitetet i Stavanger.

Olga Gjerald; Torvald Øgaard; Anethe Sandve (2011) Evaluering av holdninger til og interesse for friluftsfaglig utdanning blant ungdommen i valgsituasjon. Universitetet i Stavanger.

Jan Frick; Kathrine J. Wathne; Olga Gjerald (2008) Greenhouse Entrepreneurship Guide: Syllabus for Course and Textbook. Universitetet i Stavanger.

Jan Frick; Olga Gjerald (2007) Baseline Analysis for Entrepreneurship Support in Kaliningrad Region. Universitetet i Stavanger.

Marit Bjerkeng; Tatiana Bräger; Olga Gjerald (2005) Øvinger Sosedi 2. Fagbokforlaget. ISBN 9788276749687.

Formidling

Tone Therese Linge; Olga Gjerald (2025) Fagforeningenes rolle i fremtidens bransje. Fellesforbundets bransjekonferanse for hotell, restaurant, kantine, catering og uteliv; 2025-11-04.

Karen Anne Okstad; Marie-Theres Fojuth; Olga Gjerald; Veronica Blumenthal (2025) To museumsprosjekt fikk til sammen 12 millioner fra Forskningsrådet.

Barnett, Michael; Olga Gjerald; Fey, Laura; Bright, David; Parchment, D.; van Montfort, Danny (2025) Studying change: Theoretical and methodological approaches [Webinar]. Studying change: Theoretical and methodological approaches [Webinar]; 2025-06-18.

Tone Therese Linge; Olga Gjerald (2025) Fagforeningenes rolle i fremtidens hotel-og restaurationsarbejde [The role of trade unions in the future of hotel and restaurant work. Nordic Forum; 2025-06-03.

Olga Gjerald; Heidi Victoria Skeiseid (2025) Student career aspirations and engagement in hospitality education. 32nd Annual Scholarship of Teaching and Learning Summit; 2025-09-17 - 2025-09-18.

Olga Gjerald; Tone Therese Linge (2025) Trade unions' evolving role in securing fair and decent hospitality work. 43rd International Labour Process Conference ILPC2025; 2025-04-23 - 2025-04-25.

Olga Gjerald; Richard N. S. Robinson; Tom Baum; Tone Therese Linge; Anastasios Hadjisolomou; Xander Lub (2024) Addressing critical issues of hospitality work: Insights from a Delphi study. The 32nd Nordic Symposium on Tourism and Hospitality Research; 2024-09-18 - 2024-09-20.

Tone Therese Linge; Olga Gjerald; Kai Victor Myrnes-Hansen; Åse Helene Bakkevig Dagsland; Trude Furunes (2024) Intersectional perspectives on sexual harassment in Norwegian hospitality workplaces. The 32nd Nordic Symposium on Tourism and Hospitality Research; 2024-09-18 - 2024-09-20.

Dieter Müller; Olga Gjerald (2024) How to get your article published. A PhD seminar on acdemic publishing. The 32nd Nordic Symposium on Tourism and Hospitality Research; 2024-09-18 - 2024-09-20.

Olga Gjerald; Tone Therese Linge (2024) Workplace sexual harassment - a Nordic perspective. Addressing Sexual Harassment In The Hospitality Industry; 2024-06-03.

Rune Todnem By; Anna Lupina-Wegener; Olga Gjerald (2024) Home of the MAD. I: Journal of Change Management. ISSN 1469-7017. DOI: 10.1080/14697017.2024.2310318

Tone Therese Linge; Olga Gjerald; Huseyin Arasli; Åse Helene Bakkevig Dagsland; Kai Victor Myrnes-Hansen; Trude Furunes (2024) Workplace abuse and psychological strain in the Norwegian hospitality industry. CAUTHE 2024; 2024-02-06 - 2024-02-09.

Olga Gjerald; Heidi Victoria Skeiseid (2024) Hospitality students’ leadership aspirations, career choices, and career trajectories. CAUTHE 2024; 2024-02-06 - 2024-02-09.

Olga Gjerald; Tone Therese Linge; Åse Helene Bakkevig Dagsland; Kai Victor Myrnes-Hansen; Trude Furunes (2023) Exploring sexual harassment prevention approaches in Norwegian hospitality workplaces: Insights from industry practitioners and working life partners. 31st Nordic symposium on tourism and hospitality research; 2023-09-19 - 2023-09-21.

Huseyin Arasli; Tone Therese Linge; Olga Gjerald; Åse Helene Bakkevig Dagsland; Kai Victor Myrnes-Hansen; Trude Furunes (2023) Examining the links between workplace abuse and psychological stress in a unionized setting: experiences, witnesses and preparatory aspects. 31st Nordic symposium on tourism and hospitality research; 2023-09-19 - 2023-09-21.

Olga Gjerald; Stine Ravneberget (2023) Motehotell i særklasse.

Deirdre Curran; David Williamson; Tara Duncan; Tone Therese Linge; Olga Gjerald; Richard N. S. Robinson; Fotis Mitsakis; Anastasios Hadjisolomou; Irma Booyens; Tayler Cunningham; Dennis Nickson; Tom Baum (2023) Intellectual activism: the path to change in policy and practice through critical research. The work of the Global Hospitality Research Alliance (GHRA). The 33rd Annual Council for Australasian Tourism and Hospitality Education (CAUTHE) Conference; 2023-02-07 - 2023-02-09.

Olga Gjerald; Veronica Blumenthal (2023) Slik skaper du altoppslukende opplevelser for gjestene dine. Volum 4. s.56-57.

Tone Therese Linge; Olga Gjerald; Huseyin Arasli; Åse Helene Bakkevig Dagsland; Kai Victor Myrnes-Hansen; Trude Furunes (2023) Harassment, bullying, and psychological strain at work: Norwegian hospitality workers' experiences during the COVID-19 pandemic. 21st European Work and Organizational Pscychology Congress (EAWOP); 2023-05-24 - 2023-05-27.

Olga Gjerald; Tone Therese Linge; Tara Duncan; Maria Thulemark; Eleonora Rossi; Kai Victor Myrnes-Hansen; Åse Helene Bakkevig Dagsland; Magnifridur Juliusdottir; Trude Furunes (2023) Sexual harassment prevention strategies of Nordic working life actors in tourism and hospitality workspaces. 21st European Work and Organizational Pscychology Congress (EAWOP); 2023-05-24 - 2023-05-27.

Tone Therese Linge; Olga Gjerald; Åse Helene Bakkevig Dagsland; Kai Victor Myrnes-Hansen; Trude Furunes (2023) Prosjekt «Seksuell trakassering innen reiseliv og hotell: Bruke fortid og nåtid til å informere fremtiden». Innspillsmøte om arbeidet med ny Stortingsmelding om seksuell trakassering. ; 2023-03-15.

Olga Gjerald; Tone Therese Linge; Deirdre Curran; Adele Ladkin; Shelagh Mooney; Richard N. S. Robinson; Anastasios Hadjisolomou; Tom Baum (2023) (Un)fair work in hospitality: Global research findings on the lived experience of hospitality workers. International Labour Process Conference 2023 (ILPC2023); 2023-04-12 - 2023-04-14.

Olga Gjerald (2023) Nordic working life actors' perspectives on sexual harassment prevention strategies in hospitality and tourism workplaces. Strathclyde Business School Seminar; 2023-06-14.

Olga Gjerald (2023) Erfaringer med fokusgruppeintervjuer med studentene på NHS. Universitetet i Stavanger; 2023-12-14.

Olga Gjerald (2023) Studentfokusgrupper NHS - opplegg og gjennomføring. Universitetet i Stavanger; 2023-12-13.

Olga Gjerald (2023) Hvem er våre studenter og hva vil de? Erfaringer med fokusgruppeintervjuer med studentene på NHS. Universitetet i Stavanger; 2023-11-27.

Tone Therese Linge; Olga Gjerald; Huseyin Arasli; Åse Helene Bakkevig Dagsland; Kai Victor Myrnes-Hansen; Trude Furunes (2022) Hospitality Worker Experience Survey, Norway: Some preliminary results. Hospitality Employment Network: Sharing our HWES studies; 2022-03-22.

Olga Gjerald; Åsa Helen Grahn (2022) Accessible tourism research: State of the art. Accessible tourism for all - Sustainable strategies for recovery; 2022-10-25.

Jinghua Xie; Olga Gjerald (2022) Uncovering determinants of residents' perceptions of overtourism. Accessible tourism for all - Sustainable strategies for recovery; 2022-10-25.

Diana Kirilkina; Olga Gjerald (2022) Formelt eller uformelt? HR-praksiser i små familiehoteller. Volum 4. s.46-47.

Tara Duncan; Maria Thulemark; Eleonora Rossi; Tone Therese Linge; Olga Gjerald; Åse Helene Bakkevig Dagsland; Kai Victor Myrnes-Hansen; Trude Furunes; Magnfridur Juliusdottir (2022) Sexual Harassment in Tourism and Hospitality: An intersectional approach to a Nordic challenge. IGU Paris 2022; 2022-07-18 - 2022-07-22.

Tone Therese Linge; Olga Gjerald; Huseyin Arasli; Åse Helene Bakkevig Dagsland; Kai Victor Myrnes-Hansen; Trude Furunes (2022) Dignity and respect at work: Norwegian hospitality workers’ experiences during the COVID-19 pandemic. 30th Nordic Symposium of Tourism and Hospitality Research; 2022-09-26 - 2022-09-29.

Olga Gjerald (2022) Special Session: 20 years of Scandinavian Journal of Hospitality and Tourism. 30th Nordic Symposium of Tourism and Hospitality Research; 2022-09-26 - 2022-09-29.

Jinghua Xie; Sigbjørn Landazuri Tveteraas; Ursula Landazuri; Olga Gjerald (2022) Før solgte hotellrommene seg selv, så enkelt er det ikke lenger. s.55-55.

Tara Duncan; Maria Thulemark; Eleanora Rossi; Tone Therese Linge; Olga Gjerald; Åse Helene Bakkevig Dagsland; Kai Victor Myrnes-Hansen; Trude Furunes; Magnifridur Juliusdottir (2022) Taking ’stock’: Taking an intersectional approach to sexual harassment in tourism and hospitality in a Nordic context. 30th Nordic Symposium of Tourism and Hospitality Research; 2022-09-26 - 2022-09-29.

Olga Gjerald; Richard Robinson; Tone Therese Linge; Tom Baum; Anastasios Hadjisolomou (2022) “Name the 10 most disturbing issues in hospitality work today”: Creating a Manifesto for Hospitality Work. 30th Nordic Symposium of Tourism and Hospitality Research; 2022-09-26 - 2022-09-29.

Hanne Andreassen; Olga Gjerald; Kai Victor Hansen (2021) The Good, The Bad and The Minimum Tolerable: Exploring Expectations Towards the Institutional Food Experience. Society for Consumer Psychology Annual Conference 2021; 2021-03-04 - 2021-03-06.

Tone Therese Linge; Olga Gjerald; Åse Helene Bakkevig Dagsland; Kai Victor Myrnes-Hansen; Trude Furunes; Huseyin Arasli; Tom Baum; Tara Duncan; Richard Robinson (2021) Hospitality workers’ experiences during the COVID-19 pandemic. 29th Nordic Conference on Tourism and Hospitality Research; 2021-09-21 - 2021-09-23.

Jinghua Xie; Olga Gjerald (2021) Airbnb guests' pro-environmental behavior. 29th Nordic Symposium on Tourism and Hospitality Research; 2021-09-21 - 2021-09-23.

Olga Gjerald; Åse Helene Bakkevig Dagsland; Trude Furunes (2021) Looking back at 20 years of Nordic hospitality research: A review and research agenda. 29th Nordic Symposium on Tourism and Hospitality Research; 2021-09-21 - 2021-09-23.

Olga Gjerald; Trude Furunes (2021) Seksuell trakassering - noe vi trenger å snakke om?. Volum 8. s.48-49.

Maria Stene Grøtte; Yvonne Wollesund; Olga Gjerald (2021) Hvordan få unge reisende til å opptre mer miljøbevisst på reise?. Volum 7. s.46-46.

Olga Gjerald (2021) Это переходит все границы.

Olga Gjerald (2021) "Ехать должна была не я".

Olga Gjerald; Trude Furunes (2020) Styrt fleksibilitet: Vertskap før, under og etter covid-19. Volum 6. s.27-27.

Trude Furunes; Åse Helene Bakkevig Dagsland; Olga Gjerald; Kari Einarsen (2019) What is sexual harassment? Hospitality employees’ view of the concept. 28th Nordic Symposium on Tourism and Hospitality Research; 2019-10-23 - 2019-10-25.

Kristin Sørdal; Olga Gjerald (2019) - Pakkereisen er ikke død.

Olga Gjerald; Trude Furunes (2019) Connecting psychosocial work environment and different business logics in Norwegian service firms. 28th Nordic Symposium on Tourism and Hospitality Research; 2019-10-23 - 2019-10-25.

Åse Helene Bakkevig Dagsland; Olga Gjerald; Trude Furunes; Kari Einarsen (2019) Prevalence of sexual harassment in the hospitality industry. 28th Nordic Symposium on Tourism and Hospitality Research; 2019-10-23 - 2019-10-25.

Kristin Sørdal; Olga Gjerald (2019) - Pakkereisene er døde slik vi kjenner dem.

Olga Gjerald (2019) Den vanskelige debatten om turistskatt i Norge. Volum 3. s.26-26.

Olga Gjerald; Trude Furunes; Gro Ellen Mathisen (2019) Developing a tailor-made indicator for measuring psychosocial risk factors in the service sector. 19th Eawop Congress ; 2019-05-29 - 2019-06-01.

Trude Furunes; Åse Helene Bakkevig Dagsland; Olga Gjerald; Kari Einarsen (2019) What is sexual harassment?. 28th Nordic Symposium on Tourism and Hospåitality Research ; 2019-10-23 - 2019-10-25.

Olga Gjerald; Hanna Skotheim (2018) Én natt på luksushotell.

Olga Gjerald (2018) Voss for dem under fem. Volum 31. s.27-27.

Olga Gjerald; Camilla Flaatten (2018) Turistskatten dobles på populære spanske øyer.

Olga Gjerald; Hanna Skotheim (2018) Én natt på luksushotell.

Olga Gjerald; Hanna Skotheim (2018) "The New Luxury".

Hanna Skotheim; Olga Gjerald (2018) Sjekk ut Europas uberørte reisemål.

Olga Gjerald; Camilla Flaatten (2018) Ferien kan bli dyrere dersom du skal til disse øyene i sommer.

Olga Gjerald; Camilla Flaatten (2018) Høyt skattede feriemål blir dyrere.

Olga Gjerald; Camilla Flaatten (2018) Turistskatt i Norge?.

Hanna Skotheim; Olga Gjerald (2018) Urørte reisemål i Europa.

Hanna Skotheim; Olga Gjerald (2018) Europas uberørte reisemål.

Hanna Skotheim; Olga Gjerald (2018) Europas uberørte reisemål.

May Irene Furenes; Jo Røislien; Olga Gjerald; Trude Furunes; Torvald Øgaard (2018) Predicting satisfaction with co-production: A systematic review and meta-analysis of feedback intervention on consumers' satisfaction with task performance. 27th Nordic Symposium on Tourism and Hospitality Research; 2018-09-24 - 2018-09-26.

Olga Gjerald; Trude Furunes (2018) Psychosocial work environment in service industries. 27th Nordic Symposium on Tourism and Hospitality Research; 2018-09-24 - 2018-09-26.

Olga Gjerald; May Irene Furenes (2017) Hva skal vi med forskning i debatt?. Volum 11. s.21-21.

Olga Gjerald (2017) Hele verden leser om Tom Cruise på Preikestolen.

Olga Gjerald (2015) How do Nordic incoming tour operators manage their reputation?. 24th Nordic Symposium in Tourism and Hospitality; 2015-10-01 - 2015-10-03.

Olga Gjerald (2015) Using Nvivo to analyze multiple source data tourism research. 24th Nordic Symposium in Tourism and Hospitality; 2015-10-01 - 2015-10-03.

Olga Gjerald (2014) Demper turistenes forventninger.

Olga Gjerald; Ida Gudjonsson (2014) Demper turistenes forventninger.

Olga Gjerald (2014) Stort med doktorgrad.

Torvald Øgaard; Olga Gjerald; Svein Larsen; Einar Marnburg (2014) Employees’ organizational practice perceptions in the hospitality industry:. 23rd Nordic Symposium on Tourism and Hospitality Research; 2014-10-01 - 2014-10-04.

Torvald Øgaard; Olga Gjerald; Svein Larsen; Einar Marnburg (2014) Value-based management of tourism- and hospitality organizations: Are perceptions of culture related to job outcomes?. 23rd Nordic Symposium on Tourism and Hospitality Research; 2014-10-01 - 2014-10-04.

Olga Gjerald; Hallvor Lyngstad (2012) Capacity building in higher tourism education at University of Fianarantsoa, Madagascar. FK Norway homecoming seminar; 2012-03-19 - 2012-03-20.

Olga Gjerald (2012) Serviceledelse og serviceorganisering. Kurs for Globalstudies, Kambodsja; 2012-10-08 - 2012-10-24.

Olga Gjerald (2012) Med fokus på service: Hvordan gjøre en bedre jobb for brukerne. Kurs for Kontoret, en yrkesorganisasjon i Delta; 2012-09-26 - 2012-09-28.

Olga Gjerald (2012) Service quality risk perceptions in business-to-business partnerships: Incoming tour operators’ subjective risk judgments and risk management strategies. Tourism seminar ; 2012-10-04.

Olga Gjerald (2012) Kvalitativ dataanalyse i Nvivo9. Nvivo9 workshop for PhD studenter; 2012-05-09.

Olga Gjerald; Torvald Øgaard (2011) Examining the influence of organizational practices on organizational commitment in the hospitality industry. 15th conference of the European Association of Work and Organizational Psychology ; 2011-05-25 - 2011-05-28.

Olga Gjerald; Hallvor Lyngstad (2011) Saman for bærekraftig turisme.

Truls Eric Johan Engstrøm; Olga Gjerald (2011) Nordic Geoguide School: The Nordplus project. International Geopark Conference ; 2011-08-25 - 2011-08-26.

Olga Gjerald (2011) Tour operators' perceptions of service quality risks. The 20th Nordic Symposium of Tourism and Hospitality Research; 2011-09-21 - 2011-09-24.

Olga Gjerald (2010) Slik tar du kunden på alvor. I: Univers. Volum 4. s.6-6.

Olga Gjerald (2010) Viser følelser - tar kunden på alvor.

Olga Gjerald; Torvald Øgaard (2010) Basic assumptions as determinants of market orientation and job performance in hospitality. 19th Nordic Symposium in Tourism and Hospitality Research; 2010-09-23 - 2010-09-25.

Olga Gjerald (2010) Viser følelser - tar kunden på alvor. I: VG : Verdens gang. ISSN 0805-5203. s.46-46.

Olga Gjerald; Torvald Øgaard (2009) How predictable do you want your customers to be? Development and preliminary validation of scale to assess basic assumptions of service employees. 14th European Congress of Work and Organizational Psychology; 2009-05-13 - 2009-05-16.

Jan Frick; Olga Gjerald (2008) Educational objectives of student entrepreneurship cources: designing and teaching classes based on the three domains of educational activities. utenTitteltekst; 2008-06-03 - 2008-06-04.

Jan Frick; Olga Gjerald; Torvald Øgaard (2008) Evaluating the setup for student entrepreneurship cources. utenTitteltekst; 2008-10-08 - 2008-10-09.

Jan Frick; Olga Gjerald (2008) Entrepreneurship Guide: Evaluating Goals. utenTitteltekst; 2008-04-22 - 2008-04-24.

Torvald Øgaard; Olga Gjerald (2008) Opportunity develoment and evaluation. utenTitteltekst; 2008-04-22 - 2008-04-24.

Torvald Øgaard; Olga Gjerald (2008) Product Identification and Initial Assessment. utenTitteltekst; 2008-04-22 - 2008-04-24.

Jan Frick; Olga Gjerald (2008) Entrepreneurship Guide: Start Up and First Years. utenTitteltekst; 2008-04-22 - 2008-04-24.

Jan Frick; Olga Gjerald (2008) Business Plan: Write Your Business Plan. utenTitteltekst; 2008-04-22 - 2008-04-24.

Torvald Øgaard; Olga Gjerald (2008) Market research for the business plan: Structuring the information need and report. utenTitteltekst; 2008-04-22 - 2008-04-24.

Olga Gjerald; Torvald Øgaard (2007) Exploring the Empirical Content of Basic Organizational Assumptions about Customers, Employees and Competitors by Means of Repertory Grid, Laddering and Free Elicitation. XIIIth European Congress of Work and Organizational Psychology; 2007-05-09 - 2007-05-12.

Olga Gjerald; Torvald Øgaard (2007) Elicitation of Basic Organizational Assumptions in Tourism Enterprises by Means of Repertory Grid and Laddering. 16th Nordic Symposium in Tourism and Hospitality Research; 2007-09-27 - 2007-09-30.

Truls E.J. Engstrøm; Olga Gjerald (2007) Reiselivstrender. utenTitteltekst; 2007-10-17.

Olga Gjerald (2007) Kvalitativ metode og prosjektarbeid. utenTitteltekst; 2007-10-29 - 2007-10-30.

Olga Gjerald; Torvald Øgaard (2006) Examining stability of organizational practices within hotel industry: Development and further validation of Hofstede et al.'s (1990) organizational practices scale. 15th Nordic Symposium in Tourism and Hospitality Research; 2006-10-19 - 2006-10-22.

Torvald Øgaard; Olga Gjerald; Einar Marnburg; Gro Ellen Mathisen; Svein Larsen; Kim H Løvli; Terje Torstensen (2006) Travellers` choice of package tours: The role of (un)conscious information processing and decision making. The 15th Nordic Symposium in Tourism and Hospitality Research; 2006-10-19 - 2006-10-22.

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