Olga Gjerald

Førsteamanuensis i serviceledelse

Olga Gjerald
51833763
Det samfunnsvitenskapelige fakultet
Norsk hotellhøgskole
EAL H-311

Bio

Olga Gjerald is Associate Professor in Service Management at the Norwegian School of Hotel Management, University of Stavanger, Norway. She holds a PhD in Leadership from the University of Stavanger, focusing on basic assumptions of service employees about guests, co-workers and competitors in relation to employee job outcomes. Her main research interests include service organization, human resource management and employment in tourism and hospitality, visitor experiences and visitor behaviour in hospitality and tourism. 

Gjerald has published in highly ranked academic journals in the tourism and hospitality field: International Journal of Hospitality Management, Tourism Management Perspectives, Scandinavian Journal of Hospitality and Tourism, International Journal of Contemporary Hospitality Management, as well as in other internationally recognized journals. Being part of international research group on Work Inclusion in Hospitality and Tourism (WITH), Gjerald has contributed to an edited volume on Tourism Employment in Nordic countries, published at Palgrave Macmillan in 2020. Gjerald is also Associate Member of European Association of Work and Organizational Psychology (EAWOP) and regularly presents her research at the EAWOP congress.

Gjerald’s research interest also lies in tourism overcrowding both in the context of visitor attractions and concerning peer-to-peer accommodation platforms. Gjerald has contributed to an edited book on peer-to-peer accommodations and community resilience, forthcoming at CABI Publishing in 2022, with a chapter entitled “Airbnb guests’ pro-environmental behaviour and community resilience: Mitigating the negative impacts of Airbnb tourism”. Gjerald´s most cited study addresses tourism’s negative and positive sociocultural impacts at the North Cape.

Gjerald is member of Nordic Society for Tourism and Hospitality Research. She participates at the annual Nordic Symposium of Tourism and Hospitality Research both as co-chair of session on tourism and hospitality employment and as presenter.  In addition to her research work experience, Gjerald has extensive knowledge of and work experience in the tourism and hospitality industry (as guide, hotel employee and sales and marketing manager). Gjerald has also experience in North-South Exchange facilitated by NOREC/ FK Norway Fredskorpset (Norwegian Peace Corps) to Madagascar, where she worked on developing a bachelor program in sustainable tourism. Gjerald has frequently been used as an expert by the Norwegian Agency for Quality Assurance in Education (NOKUT) during the accreditation process of vocational study programs in the field of hospitality, tourism and business. 

Publikasjoner
Tilbake
  • Vitenskapelige publikasjoner
  • Bøker og kapitler

    • Furunes, Trude; Gjerald, Olga

      (2018)

      Psykososialt arbeidsmiljø i servicebedrifter.

    • Gjerald, Olga; Øgaard, Torvald; Sandve, Anethe

      (2011)

      Evaluering av holdninger til og interesse for friluftsfaglig utdanning blant ungdommen i valgsituasjon.

    • Gjerald, Olga

      (2010)

      Basic assumptions of service employees: Influence on employee job outcomes.

      ISBN 9788276444230.

    • Frick, Jan; Wathne, Kathrine J.; Gjerald, Olga

      (2008)

      Greenhouse Entrepreneurship Guide: Syllabus for Course and Textbook.

    • Frick, Jan; Gjerald, Olga

      (2007)

      Baseline Analysis for Entrepreneurship Support in Kaliningrad Region.

    • Bjerkeng, Marit; Bräger, Tatiana; Gjerald, Olga

      (2005)

      Øvinger Sosedi 2.

      Fagbokforlaget.

      ISBN 8276749682.

  • Formidling

    • Curran, Deirdre; Williamson, David; Duncan, Tara; Linge, Tone Therese; Gjerald, Olga; Robinson, Richard N. S.; Mitsakis, Fotis; Hadjisolomou, Anastasios; Booyens, Irma; Cunningham, Tayler; Nickson, Dennis; Baum, Tom

      (2023)

      Intellectual activism: the path to change in policy and practice through critical research. The work of the Global Hospitality Research Alliance (GHRA) .

      The 33rd Annual Council for Australasian Tourism and Hospitality Education (CAUTHE) Conference;

      2023-02-07 - 2023-02-09.

    • Gjerald, Olga

      (2022)

      Special Session: 20 years of Scandinavian Journal of Hospitality and Tourism.

      30th Nordic Symposium of Tourism and Hospitality Research;

      2022-09-26 - 2022-09-29.

    • Duncan, Tara; Thulemark, Maria; Rossi, Eleanora; Linge, Tone Therese; Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude; Juliusdottir, Magnifridur

      (2022)

      30th Nordic Symposium of Tourism and Hospitality Research;

      2022-09-26 - 2022-09-29.

    • Duncan, Tara; Thulemark, Maria; Rossi, Eleonora; Linge, Tone Therese; Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude; Juliusdottir, Magnfridur

      (2022)

      IGU Paris 2022;

      2022-07-18 - 2022-07-22.

    • Gjerald, Olga; Robinson, Richard; Linge, Tone Therese; Baum, Tom; Hadjisolomou, Anastasios

      (2022)

      “Name the 10 most disturbing issues in hospitality work today”: Creating a Manifesto for Hospitality Work.

      30th Nordic Symposium of Tourism and Hospitality Research;

      2022-09-26 - 2022-09-29.

    • Linge, Tone Therese; Gjerald, Olga; Arasli, Huseyin; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude

      (2022)

      Dignity and respect at work: Norwegian hospitality workers’ experiences during the COVID-19 pandemic.

      30th Nordic Symposium of Tourism and Hospitality Research;

      2022-09-26 - 2022-09-29.

    • Gjerald, Olga; Grahn, Åsa Helen

      (2022)

      Accessible tourism research: State of the art.

      Accessible tourism for all - Sustainable strategies for recovery;

      2022-10-25.

    • Xie, Jinghua; Gjerald, Olga

      (2022)

      Uncovering determinants of residents' perceptions of overtourism.

      Accessible tourism for all - Sustainable strategies for recovery;

      2022-10-25.

    • Xie, Jinghua; Tveteraas, Sigbjørn Landazuri; Landazuri, Ursula; Gjerald, Olga

      (2022)

      Før solgte hotellrommene seg selv, så enkelt er det ikke lenger.

      Stavanger Aftenblad.

      ISSN 0804-8991.

      s.55-55.

    • Linge, Tone Therese; Gjerald, Olga; Arasli, Huseyin; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude

      (2022)

      Hospitality Worker Experience Survey, Norway: Some preliminary results.

      Hospitality Employment Network: Sharing our HWES studies;

      2022-03-22.

    • Kirilkina, Diana; Gjerald, Olga

      (2022)

      Formelt eller uformelt? HR-praksiser i små familiehoteller.

      Reiseliv1.

      ISSN 2703-8734.

      Volum 4.

      s.46-47.

    • Grøtte, Maria Stene; Wollesund, Yvonne; Gjerald, Olga

      (2021)

      Hvordan få unge reisende til å opptre mer miljøbevisst på reise?.

      Reiseliv1.

      ISSN 2703-8734.

      Volum 7.

      s.46-46.

    • Linge, Tone Therese; Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Myrnes-Hansen, Kai Victor; Furunes, Trude; Arasli, Huseyin; Baum, Tom; Duncan, Tara; Robinson, Richard

      (2021)

      Hospitality workers’ experiences during the COVID-19 pandemic.

      29th Nordic Conference on Tourism and Hospitality Research;

      2021-09-21 - 2021-09-23.

    • Gjerald, Olga; Dagsland, Åse Helene Bakkevig; Furunes, Trude

      (2021)

      Looking back at 20 years of Nordic hospitality research: A review and research agenda.

      29th Nordic Symposium on Tourism and Hospitality Research;

      2021-09-21 - 2021-09-23.

    • Xie, Jinghua; Gjerald, Olga

      (2021)

      Airbnb guests' pro-environmental behavior.

      29th Nordic Symposium on Tourism and Hospitality Research;

      2021-09-21 - 2021-09-23.

    • Gjerald, Olga; Furunes, Trude

      (2021)

      Seksuell trakassering - noe vi trenger å snakke om?.

      Reiseliv1.

      ISSN 2703-8734.

      Volum 8.

      s.48-49.

    • Andreassen, Hanne; Gjerald, Olga; Hansen, Kai Victor

      (2021)

      The Good, The Bad and The Minimum Tolerable: Exploring Expectations Towards the Institutional Food Experience .

      Society for Consumer Psychology Annual Conference 2021;

      2021-03-04 - 2021-03-06.

    • Gjerald, Olga

      (2021)

      Это переходит все границы.

    • Gjerald, Olga

      (2021)

      "Ехать должна была не я".

    • Gjerald, Olga; Furunes, Trude

      (2020)

      Styrt fleksibilitet: Vertskap før, under og etter covid-19.

      HRR: Hotell, restaurant & reiseliv.

      Volum 6.

    • Sørdal, Kristin; Gjerald, Olga

      (2019)

      - Pakkereisene er døde slik vi kjenner dem.

    • Gjerald, Olga

      (2019)

      Den vanskelige debatten om turistskatt i Norge.

      HRR: Hotell, restaurant & reiseliv.

      Volum 3.

      s.26-26.

    • Gjerald, Olga; Furunes, Trude; Mathisen, Gro Ellen

      (2019)

      Developing a tailor-made indicator for measuring psychosocial risk factors in the service sector.

      19th Eawop Congress ;

      2019-05-29 - 2019-06-01.

    • Gjerald, Olga; Furunes, Trude

      (2019)

      Connecting psychosocial work environment and different business logics in Norwegian service firms.

      28th Nordic Symposium on Tourism and Hospitality Research;

      2019-10-23 - 2019-10-25.

    • Sørdal, Kristin; Gjerald, Olga

      (2019)

      - Pakkereisen er ikke død.

    • Furunes, Trude; Dagsland, Åse Helene Bakkevig; Gjerald, Olga; Einarsen, Kari

      (2019)

      What is sexual harassment?.

      28th Nordic Symposium on Tourism and Hospåitality Research ;

      2019-10-23 - 2019-10-25.

    • Furunes, Trude; Dagsland, Åse Helene Bakkevig; Gjerald, Olga; Einarsen, Kari

      (2019)

      What is sexual harassment? Hospitality employees’ view of the concept .

      28th Nordic Symposium on Tourism and Hospitality Research;

      2019-10-23 - 2019-10-25.

    • Dagsland, Åse Helene Bakkevig; Gjerald, Olga; Furunes, Trude; Einarsen, Kari

      (2019)

      Prevalence of sexual harassment in the hospitality industry .

      28th Nordic Symposium on Tourism and Hospitality Research;

      2019-10-23 - 2019-10-25.

    • Skotheim, Hanna; Gjerald, Olga

      (2018)

      Europas uberørte reisemål.

    • Skotheim, Hanna; Gjerald, Olga

      (2018)

      Europas uberørte reisemål.

    • Gjerald, Olga; Furunes, Trude

      (2018)

      Psychosocial work environment in service industries.

      27th Nordic Symposium on Tourism and Hospitality Research;

      2018-09-24 - 2018-09-26.

    • Furenes, May Irene; Røislien, Jo; Gjerald, Olga; Furunes, Trude; Øgaard, Torvald

      (2018)

      Predicting satisfaction with co-production: A systematic review and meta-analysis of feedback intervention on consumers' satisfaction with task performance.

      27th Nordic Symposium on Tourism and Hospitality Research;

      2018-09-24 - 2018-09-26.

    • Skotheim, Hanna; Gjerald, Olga

      (2018)

      Sjekk ut Europas uberørte reisemål.

    • Skotheim, Hanna; Gjerald, Olga

      (2018)

      Urørte reisemål i Europa .

    • Gjerald, Olga; Flaatten, Camilla

      (2018)

      Turistskatt i Norge?.

    • Gjerald, Olga; Flaatten, Camilla

      (2018)

      Høyt skattede feriemål blir dyrere.

    • Gjerald, Olga; Skotheim, Hanna

      (2018)

      Én natt på luksushotell.

    • Gjerald, Olga; Flaatten, Camilla

      (2018)

      Ferien kan bli dyrere dersom du skal til disse øyene i sommer .

    • Gjerald, Olga; Skotheim, Hanna

      (2018)

      Én natt på luksushotell.

    • Gjerald, Olga; Skotheim, Hanna

      (2018)

      "The New Luxury".

    • Gjerald, Olga

      (2018)

      Voss for dem under fem.

      Bergensavisen.

      Volum 31.

      Hefte 8.

      s.27-27.

    • Gjerald, Olga; Flaatten, Camilla

      (2018)

      Turistskatten dobles på populære spanske øyer.

    • Gjerald, Olga

      (2017)

      Hele verden leser om Tom Cruise på Preikestolen.

    • Gjerald, Olga; Furenes, May Irene

      (2017)

      Hva skal vi med forskning i debatt?.

      Stavanger Aftenblad.

      ISSN 0804-8991.

      Volum 11.

      Hefte Uke 47.

      s.21-21.

    • Gjerald, Olga

      (2015)

      How do Nordic incoming tour operators manage their reputation?.

      24th Nordic Symposium in Tourism and Hospitality;

      2015-10-01 - 2015-10-03.

    • Gjerald, Olga

      (2015)

      Using Nvivo to analyze multiple source data tourism research.

      24th Nordic Symposium in Tourism and Hospitality;

      2015-10-01 - 2015-10-03.

    • Gjerald, Olga

      (2014)

      Demper turistenes forventninger.

    • Gjerald, Olga; Gudjonsson, Ida

      (2014)

      Demper turistenes forventninger.

    • Øgaard, Torvald; Gjerald, Olga; Larsen, Svein; Marnburg, Einar

      (2014)

      Value-based management of tourism- and hospitality organizations: Are perceptions of culture related to job outcomes?.

      23rd Nordic Symposium on Tourism and Hospitality Research;

      2014-10-01 - 2014-10-04.

    • Øgaard, Torvald; Gjerald, Olga; Larsen, Svein; Marnburg, Einar

      (2014)

      Employees’ organizational practice perceptions in the hospitality industry:.

      23rd Nordic Symposium on Tourism and Hospitality Research;

      2014-10-01 - 2014-10-04.

    • Gjerald, Olga

      (2014)

      Stort med doktorgrad.

    • Gjerald, Olga

      (2012)

      Kvalitativ dataanalyse i Nvivo9.

      Nvivo9 workshop for PhD studenter;

      2012-05-09.

    • Gjerald, Olga

      (2012)

      Service quality risk perceptions in business-to-business partnerships: Incoming tour operators’ subjective risk judgments and risk management strategies.

      Tourism seminar ;

      2012-10-04.

    • Gjerald, Olga

      (2012)

      Med fokus på service: Hvordan gjøre en bedre jobb for brukerne.

      Kurs for Kontoret, en yrkesorganisasjon i Delta;

      2012-09-26 - 2012-09-28.

    • Gjerald, Olga; Lyngstad, Hallvor

      (2012)

      Capacity building in higher tourism education at University of Fianarantsoa, Madagascar.

      FK Norway homecoming seminar;

      2012-03-19 - 2012-03-20.

    • Gjerald, Olga

      (2012)

      Serviceledelse og serviceorganisering.

      Kurs for Globalstudies, Kambodsja;

      2012-10-08 - 2012-10-24.

    • Engstrøm, Truls Eric Johan; Gjerald, Olga

      (2011)

      Nordic Geoguide School: The Nordplus project.

      International Geopark Conference ;

      2011-08-25 - 2011-08-26.

    • Gjerald, Olga

      (2011)

      Tour operators' perceptions of service quality risks.

      The 20th Nordic Symposium of Tourism and Hospitality Research;

      2011-09-21 - 2011-09-24.

    • Gjerald, Olga; Øgaard, Torvald

      (2011)

      Examining the influence of organizational practices on organizational commitment in the hospitality industry.

      15th conference of the European Association of Work and Organizational Psychology ;

      2011-05-25 - 2011-05-28.

    • Gjerald, Olga; Lyngstad, Hallvor

      (2011)

      Saman for bærekraftig turisme.

    • Gjerald, Olga

      (2010)

      Viser følelser - tar kunden på alvor.

    • Gjerald, Olga; Øgaard, Torvald

      (2010)

      Basic assumptions as determinants of market orientation and job performance in hospitality.

      19th Nordic Symposium in Tourism and Hospitality Research;

      2010-09-23 - 2010-09-25.

    • Gjerald, Olga

      (2010)

      Viser følelser - tar kunden på alvor.

      VG : Verdens gang.

      ISSN 0805-5203.

      Hefte 05.11.2010.

      s.46-46.

    • Gjerald, Olga

      (2010)

      Slik tar du kunden på alvor.

      Univers.

      Volum 4.

      s.6-6.

    • Gjerald, Olga; Øgaard, Torvald

      (2009)

      How predictable do you want your customers to be? Development and preliminary validation of scale to assess basic assumptions of service employees.

      14th European Congress of Work and Organizational Psychology;

      2009-05-13 - 2009-05-16.

    • Frick, Jan; Gjerald, Olga

      (2008)

      Business Plan: Write Your Business Plan.

      utenTitteltekst;

      2008-04-22 - 2008-04-24.

    • Øgaard, Torvald; Gjerald, Olga

      (2008)

      Product Identification and Initial Assessment.

      utenTitteltekst;

      2008-04-22 - 2008-04-24.

    • Frick, Jan; Gjerald, Olga

      (2008)

      Entrepreneurship Guide: Start Up and First Years.

      utenTitteltekst;

      2008-04-22 - 2008-04-24.

    • Øgaard, Torvald; Gjerald, Olga

      (2008)

      Opportunity develoment and evaluation.

      utenTitteltekst;

      2008-04-22 - 2008-04-24.

    • Øgaard, Torvald; Gjerald, Olga

      (2008)

      Market research for the business plan: Structuring the information need and report.

      utenTitteltekst;

      2008-04-22 - 2008-04-24.

    • Frick, Jan; Gjerald, Olga

      (2008)

      Entrepreneurship Guide: Evaluating Goals.

      utenTitteltekst;

      2008-04-22 - 2008-04-24.

    • Frick, Jan; Gjerald, Olga

      (2008)

      Educational objectives of student entrepreneurship cources: designing and teaching classes based on the three domains of educational activities.

      utenTitteltekst;

      2008-06-03 - 2008-06-04.

    • Frick, Jan; Gjerald, Olga; Øgaard, Torvald

      (2008)

      Evaluating the setup for student entrepreneurship cources.

      utenTitteltekst;

      2008-10-08 - 2008-10-09.

    • Gjerald, Olga; Øgaard, Torvald

      (2007)

      Elicitation of Basic Organizational Assumptions in Tourism Enterprises by Means of Repertory Grid and Laddering.

      16th Nordic Symposium in Tourism and Hospitality Research;

      2007-09-27 - 2007-09-30.

    • Gjerald, Olga; Øgaard, Torvald

      (2007)

      Exploring the Empirical Content of Basic Organizational Assumptions about Customers, Employees and Competitors by Means of Repertory Grid, Laddering and Free Elicitation.

      XIIIth European Congress of Work and Organizational Psychology;

      2007-05-09 - 2007-05-12.

    • Gjerald, Olga

      (2007)

      Kvalitativ metode og prosjektarbeid.

      utenTitteltekst;

      2007-10-29 - 2007-10-30.

    • Engstrøm, Truls E.J.; Gjerald, Olga

      (2007)

      Reiselivstrender.

      utenTitteltekst;

      2007-10-17.

    • Gjerald, Olga; Øgaard, Torvald

      (2006)

      Examining stability of organizational practices within hotel industry: Development and further validation of Hofstede et al.'s (1990) organizational practices scale.

      15th Nordic Symposium in Tourism and Hospitality Research;

      2006-10-19 - 2006-10-22.

    • Øgaard, Torvald; Gjerald, Olga; Marnburg, Einar; Mathisen, Gro Ellen; Larsen, Svein; Løvli, Kim H; Torstensen, Terje

      (2006)

      Travellers` choice of package tours: The role of (un)conscious information processing and decision making.

      The 15th Nordic Symposium in Tourism and Hospitality Research;

      2006-10-19 - 2006-10-22.

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