In this course, you will leverage your knowledge on service design and technology design, and create an applied service experience for their your community in Norway.
10th October, 2022
Free of charge, except for semester fee (NOK 805) and course literature.
You will be made capable of using tools to design a service experience in Norway.
This course let you focus on sustainability, evaluation of existing services experiences in the local Norwegian market, designing and sharing a hospitality experience with others for feedback. Networking will be included.
This course could be suitable for
- Norwegians with bachelor degrees outside of business (who graduated within five years)
- Administrative workers (supporting someone with decision making authority)
- Norwegians interested in entrepreneurship
- Hospitality workers looking to transition to business
- Hospitality workers needing to re-energize business due to a Corona pivot
- Norwegians who have a 'dream' that they want to define more fully
- Internationals in Norway (expats/immigrants)
After completing the course, you should have the following knowledge, skills, and general competencies:
- Understand sustainable service design (environmental and economic components) in hospitality and technology services
- Knowledge of local community goals and key drivers for business
- Knowledge of UN sustainability goals
- Understand tools to help with thought association and branding (pyramid)
- Analyze different approaches to make an imaginary or existing service experience sustainable (environmental and economic)
- Evaluate existing approaches to the development of sustainable service experiences in relation to development of good local communities (social sustainability)
- Develop a sustainable service experience for use in a local community
- Ability to network with peers inside and outside the classroom
- Capability of collecting ideas and feedback on business concepts
- Awareness of consumption of public servicesAwareness of networking opportunities and goals for moving an experience forward
- Ability to evaluate events calendar programming for the hospitality sector
Associate professor Mona Anita Kristiansen Olsen is responsible for the course.
Read more about her here: monaanitaolsen.com
Required Prerequisite Knowledge
The course is open to individuals with a Norwegian social security number.
There are no pre-requisite courses required.
The general requirement for entry is completion of secondary education at advanced level, equivalent to passing the exam at the end of Norwegian secondary school, is the general basic requirement for entry. Read more here:
- Required participation (over 75% attendance) in the four live Zoom sessions
- Internet access and personal computer is required
- You are required to have microphone/headphones/camera for the Zoom sessions
- Online access weekly in order to complete assignments, lectures, case studies, quizzes, and other course content made available on Canvas
Four synchronous classes, live on Zoom on the following dates and time:
Live Session: Monday, October 10, 2022 12:00-13:30
Live Session: Tuesday, October 11, 2022 12:00-13:30
Live Session: Monday, November 28, 2022 12:00-13:30
Live Session: Tuesday, November 29, 2022 12:00-13:30
Asynchronous Classes In Between Starting and Closing Live Sessions
Quizzes and Course Portfolio
There are two quizzes during the semester that cover material assigned in coordination with the course.
Each quiz is submitted individually. The quizzes together counts for 2/5 of the final grade. Both quizzes must be completed to be eligible to take the Course Portfolio.
The dates for the quizzes are:
Quiz 1: Wednesday, November 9, 2022 at 8:30 on Canvas
Quiz 2: Wednesday, November 23, 2022 at 8:30 on Canvas
The Course Portfolio encompasses the creation of a project plan for applied service event in a student's local Norwegian community. It has a written portion and a recorded pitch portion (2 minutes). The Course Portfolio is worth 3/5 of the final grade.
Course Portfolio Due: Wednesday, December 7, 2022 at 8:30 to Inspera
In the case of a re-sit exam, the student must retake the complete portfolio with the two sections.
Submissions should be in English, but grammatical errors will not affect the grade.
Method of Work
This course will be delivered online in a hybrid format. This included four synchronous (live) lectures on Zoom, and eight sessions of asynchronous (self-study) on Canvas. Various technology will be used including Zoom, Canvas, etc.
The course content will be delivered over a eight-week period. Internet access, microphone, headphone, computer, and camera are required.
The course will be delivered in English. Textbook readings, industry research, case studies, virtual modules, and online discussions will be incorporated into the course.
Literature (Textbooks, Articles, Cases, and Videos)
The literature for the course will be posted on Canvas prior to the start of the course.
This is the study program for 2022/2023. It might be subject to change.