Compulsory courses
Advanced Research Methods Year 1 / Semester 1
This course will provide a platform for your learning in the master program as well your lifelong learning in a manager- and researcher role. We offer opportunities to develop skills and competence in identifying, collecting, evaluating, synthesizing and presenting management- and leadership relevant information. It will also introduce you to contemporary research methods and writing a master thesis. Methods are selected from major management-relevant social science disciplines such as psychology, sociology and organization studies.
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Study points: 10
Course coordinator:
Torvald Øgaard
Strategic Leadership and Philosophy in Hospitality Year 1 / Semester 1
Strategic leadership is all about predicting the future and creating change - change prompted by strong will to take advantage of opportunities or adapt to present and future internal or external terms and conditions. When applying a "free choice" perspective we emphasize on leaders as an active actors that define the companies' future development, and are responsible for strategic successes as well as failures. Beside this, in the course we also apply a pragmatic view on leadership and management: The leadership and management roles will always be mixed and leaders hold limited work and personal capacities. This imply that they have to choose and prioritize in business environment flourishing with problems and challenges.
The course will also take up some of the most relevant philosophy theories for leaders, like rhetoric theory, theory about human relationships and ethics.
The course will be divided in three parts, a) leadership and management theories and roles. b) leading strategic processes, and. c) philosophy.
First part, Leadership and management theories and roles, will focus on how leadership and management research in the past and present has perceived and normatively understood leadership and management, and how cultural differences influence leaders way of thinking and acting. A special attention will be given to topical theories like transformational / transactional leaderships, influence tactics, and ethical issues.
Second part, Leading strategic processes, focuses on how leaders can drive strategic processes in different ways - pros and cons based on situational understanding.
The third part, Philosophy, will focus on classical rhetoric, dialogue, human relationships and ethics
Read more about Strategic Leadership and Philosophy in Hospitality
Study points: 10
Course teacher:
Einar Marnburg
Service Operations Management Year 1 / Semester 1
Service operations are organized according to adaption to presumed and experienced dynamic business systems models. The operational modes of some of these models are the foundation of the corresponding management systems and their essentials.
Some key points in many of them are the utilizing of capacity, cost control and monitoring of income sources, especially for service businesses in competitive markets where margins are low. Managers need to have continuously insight in operations in the past and future in order to customize and develop operational modes.
Service operations are subject to planning, execution and control within a business framework in which parameters are controlled, influenced or uninfluenced by the company itself. These operations are organized and managed by modern integrated computer systems, adapted to strategic, tactical and operational decisions within the organization.
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Study points: 10
Course coordinator:
Dag Osmundsen
Strategic and International Marketing Year 1 / Semester 2
The core of service businesses is their function in a market - what services are delivered where and to whom. In highly competitive markets with continuous change, it is important with knowledge on international marketing and how to develop, implement and improve a company's marketing strategy. This course will extend the students marketing knowledge to a more advanced level. The course addresses two parts of marketing. The first part of the course concerns the issues of international marketing, while the second part focuses on strategic issues in marketing. The course focuses on how to identify sustainable competitive advantages, how to allocate resources in order to better exploit them, and how to plan and execute the multinational process of the conception, pricing, promotion and distribution of ideas, services, and goods in international markets. Different methodological approaches to the study of strategic and international marketing are also important parts of the course.
The course consists of two parts, each accounting for 5 ECTS, and these will be taught in separate sessions.
1) Strategic marketing in service industries
2) International marketing.
Read more about Strategic and International Marketing
Study points: 10
Course teacher:
Mona Anita Kristiansen Olsen
International HR Perspectives Year 1 / Semester 2
Today, the field of Human Resource Management (HRM) in the service industries are experiencing an increasing pressure for change. Shifts in the economy, globalization, domestic diversity, and technology have created new demands for organizations, and propelled the field in some completely new directions. Leaders of service businesses will face such challenges and the numerous opportunities for HR and organizations as a whole. In this course we examine such challenges and opportunities that influence current and future HR in a international perspective.
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Study points: 10
Course coordinator:
Trude Furunes
Service Innovations and International Entrepreneurship Year 1 / Semester 2
Innovation in service organizations is a necessary process in the interacting between exploring and exploiting in a changing business environment. Innovation is the means entrepreneurs exploit change as an opportunity for a different business or a different service, and the innovation processes are managed with administrative tools to ensure goal achievement. Both the integration of innovation into existing business models and these management processes are investigated in theory and practice.
Leaders make strategies based on their ideas of business development, internal and external analyses. However, realizations of strategic changes or growth (innovations) have to be tested and evaluated before implementation. This course will focus on how such testing of innovative business models should be done.
Read more about Service Innovations and International Entrepreneurship
Study points: 10
Course teacher:
Mona Anita Kristiansen Olsen
Dissertation Year 2 / Semester 3
Writing the master thesis is an individual, independent and tutored effort. MHRHOV is a seminar series to help you along.
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Study points: 30
Truls Eric Johan Engström

Term 3 at UiS or exchange study

Term 3 at UiS
Courses in term 3
Advanced methods in business research and analytics Year 2 / Semester 3
Research Based Service Desgin Year 2 / Semester 3
Applied Service Innovation Project Year 2 / Semester 3
Exchange studies, term 3
Exchange - 30 SP Year 2 / Semester 3

This is the study programme for 2019/2020. It is subject to change.