NHS – Department of Leadership and Service Innovation has educated hotel managers and other leaders in the tourism and service sector since 1912, and is the second oldest school of hotel and tourism in the world.
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About the department
The service industry is one of the fastest-growing sectors in the world. In that context, expertise in service management, hospitality management, experience and destination development is essential, along with traditional knowledge in service, marketing, economics, and leadership.
Future leaders in the service sector must be able to handle both human and digital aspects, drive continuous service development and innovation, extract value from data and information, and use advanced analytical methods. They need to address new challenges such as artificial intelligence and novel business models, while also understanding the interconnections across various fields like IT, marketing, sales, customer experiences, and psychology.
NHS – Department of Leadership and Service Innovation offers bachelor’s and master’s programs that prepare students for careers in service, management, service development, hospitality, and tourism. Here you can read more about the English master program in Service Leadership in International Business. In addition, we offer a research school in Service Leadership, International Business and Hospitality Management as part of the PhD Programme in Social Sciences.
The department is cooperating with universities all over the world for student and teacher exchange programs, and we also offer exchange programs in English.
Students from more than 40 nations from all over the world are studying at NHS – Department of leadership and service innovation.
A department with a long history
NHS – Department of Leadership and Service Innovation was previously known as Norwegian School of Hotel Management and has existed since 1912.
Contact:
NHS – Department of Leadership and Service Innovation is located in Ellen og Axel Lund's house at the Ullandhaug campus. The head of the department is Trude Furunes, and the office manager is Tonje Kolnes Røinås. Switchboard: (+47) 51 83 37 00
NHS is host of the Nordic Symposium 2024 - submit abstract now!
This years theme is “The roles of humans and technology in shaping the future”. Deadline for submission of abstract is April 17th.
The symposium is a research conference delivered under the umbrella of The Nordic Society for Tourism and Hospitality Research (NORTHORS). The symposium provides a platform for academic debate and development in the field of tourism and hospitality research in the Nordic countries and in a wider European and global context. NORTHORS is closely linked to the Scandinavian Journal of Hospitality and Tourism, which a peer-reviewed scientific journal published by Taylor and Francis. Find information about symposium and how to submit abstracts.
More from the department
The future of responsible tourism brings together Nordic experts
The Responsible Tourism online seminar week (18th-22nd March 2024) organized in Nordic cooperation deals with current to...
Kaleidoskop - a festival from The Faculty of Social Sciences
Kaleidoskop is a festival that focuses on important events, life changes and critical perspectives. By presenting differ...
Student involvement in real-life challenges: Designing the future hotel
Students from different study programs across UiS were invited to engage in a challenge-based learning activity, aiming ...
The 32nd Nordic Symposium on Tourism and Hospitality Research
On 18-20 September 2024 NHS – Department of Leadership and Service Innovation at the University of Stavanger, hosted the...
Accessible tourism – rethinking sustainable tourism development
An ongoing project between University of Stavanger and Metropolitan University of Prague addresses an important topic th...
Intensive kickoff for master’s students to break ice and form friendships
The Norwegian Hotel School’s master’s students were welcomed to UiS with a three-day kickoff at Viste Strand Hotel.
Library resources for NHS
Here you’ll find links to statistical and market data resources, and links to databases where you can find the newest re...
Rune Todnem By appointed Professor of Leadership at the Norwegian School of Hotel Management
After 15 years at British universities followed by two years at the UiS Business School, Rune Todnem By joins the establ...
Research
NHS – Department of Leadership and Service Innovation does research on management, the service industry and the hotel and tourism industry.
How do we create an inclusive work environment in the hotel and tourism industry?
Part-time positions, temporary employment contracts and jobs that don't require much formal education or language skills, lead to challenges for inclusion and integration in the hotel and tourism industry.
Cultural diversity with employees from many different nationalities is a characteristic of the hotel and tourism industry. In addition, there is an over-representation of female and younger employees in the industry. Many are employed in part-time positions, with temporary employment contracts and jobs that don't require much formal education or language skills.
All of this contributes to creating complex challenges for inclusion and integration in working life. The group does research on inclusive work-life processes within hotels and tourism, and also seeks knowledge and learning from other related areas.
In addition to researchers from the NHS – Department of Leadership and Service Innovation, the group consists of researchers from Sweden, Scotland and Australia. This provides exciting opportunities to compare inclusive working life processes and cultural diversity in several countries. The research will contribute to complementary knowledge about future challenges related to diversity and inclusion in working life within the global hotel and tourism industry.
The leader of the research group is associate professor Tone Therese Linge.
You can read more about the project at their page (Norwegian): Hvordan skaper vi inkluderende arbeidsliv i hotell- og reiselivsindustrien?
What are elderly people living at home eating?
Many elderly people have to go to hospital due to malnutrition. A look into the fridge tells us why - and can say something about the solution.
Prosjektet "Kjøleskapsfortellinger, mat for morgendagens eldre" handlar om eldre som bur heime og kva dei et utanom dei faste middagsleveringane. Målet har vore å utvikla metodar for å avdekka behov og ønsker for mat og måltidsløysingar som inngår i ei heimlevering til heimebuande eldre.
The project "Fridge stories, food for tomorrow's elderly" is about elderly people living at home and what they eat outside of the regular dinner deliveries. The aim was to develop methods for uncovering needs and wishes for food and meal solutions that are part of the home delivery to elderly people living at home.
The leader of the project was Kai Victor Hansen, in collaboration with Nina Innvær Jæger from Skipper Worse. The project ended 2018.
How to measure meal experiences?
By scanning a QR code, customers can provide quick feedback on how they experience the food and drinks while the experience is fresh in memory.
The project "Digital tools for improved meal experiences" is about developing measuring instruments for meal experiences. The Foodback app has been tested in canteens, on cruise ships, restaurants and among take-away customers to map when it is natural for the clientele to give feedback, as well as what the customers appreciated in different situations. The aim of the project has been to provide a research basis for so-called "table tents" with a QR code for direct feedback from customers in hotel, restaurant, canteen and catering operations.
The leader of the project was Kai Victor Hansen, in collaboration with Daniel Chaibi from Foodback AS and Birgitte Melvær Wiig from VRI Rogaland. The project period was 2014-2020.
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