IT Support
E-mail: it-hjelp@uis.no
Phone: +47 51 83 30 00 (line open 08.00-15.30, closed between 11.30-12.00)
Service desk location: Kitty Kiellands building, ground floor. Opening hours: 9.00-14.30
IT-Servicedesk Summer Opening Hours
The IT Servicedesk will remain open throughout the summer, but with reduced staffing and hours in July (weeks 28–31).
📞 Phone
+47 51 83 30 00
- Normal hours: 08:00–15:30 (weekdays)
- July (weeks 28–31): 09:00–14:30 (weekdays)
🏢 In-Person service at Servicedesk
- Normal hours: 09:00–14:30 (weekdays)
- July (weeks 28–31): 12:00–14:00 (weekdays)
✉️ Email
it-hjelp@uis.no
New Printing Solution at UiS
UiS-IT will launch a new portal for printing services at UiS during the summer. The new solution, uniFLOW Online, will replace the current “Follow Me Print” portal.
What does this mean for you?
- Significantly improved stability in printing services
- Easier management of print jobs via email in uniFLOW Online
- New functionality & better flexibility
The Printing and Scanning webpage will soon be updated with detailed information on how to use the solution for printing, copying, and scanning documents.
A new feature in uniFLOW Online is that logging in to printers at UiS will require a personal six-digit PIN code. This code will be sent to all students with an active IT account via email from noreply@uis.eu.uniflowonline.com. It is important to keep this email, as your personal PIN code will be used to log in to UiS printers to retrieve your printouts.
Example of a Uniflow email with PIN code
For all students with a positive personal balance in “Follow Me Print,” this balance will be exported and transferred to uniFLOW Online. This ensures that payments made for access to printing at UiS can be used in the new solution once it is in place. The balance in Follow Me Print will be exported at the start of the migration around June 16, and this balance will be imported into uniFLOW Online before the semester starts in August. During a short transition period, there will be a freeze on balance deductions for printing over the summer.
During the transition period, it will be possible to print using both Follow Me Print and uniFLOW Online, as printers on campus are gradually moved to the new solution. Once the last printer is migrated, Follow Me Print will be deactivated.
Note: We cannot provide an exact migration time for each printer during the week the machines are being moved to the new solution (week 25).
Changed login for Feide services
On Thursday 20. March, UIS will make a change to the login for all Feide services to use Microsoft login.
Logging in with Feide will then be done by selecting "Use work or school account" and then logging in with username@uis.no and password. In most cases, the machine will already be authenticated via Microsoft and you will be directly logged in.
If you have questions or the need help to log on, please contact it-hjelp@uis.no
Automatic e-mail forwarding for all users at UIS will be disabled.
UiS-IT has decided to disable the possibility of automatic forwarding of e-mails to external addresses.
This change will apply to both employees and students at UiS.
Why are we making this change?
Automatic forwarding of emails to external addresses carries significant security risks, including:
- Phishing and Malware Spread: Auto-forwarding can make it easier for malicious actors to spread phishing emails or malware. If a compromised account has auto-forwarding enabled, this can be used to spread malicious content further.
- Data loss: Email forwarding can result in sensitive or confidential information being sent outside of the organization, which can result in privacy and data security breaches.
- Information security: When email is relayed outside your organization's domain, you lose control over how your information is handled. This can be particularly problematic in relation to regulations such as GDPR.
The change will take effect on Monday 23 September and then all e-mail will remain within UiS's e-mail system, ensuring that sensitive information does not go astray. The change will help protect your personal data and UiS confidential information from being compromised.
Disabling automatic forwarding is a security measure that has already been introduced at several comparable institutions.
What do you need to do in this regard?
To ensure that you always stay updated on information sent to your UiS email, we recommend that you make sure to set up access through an email program on your mobile and/or PC to avoid missing important messages. This also includes setting up two-factor authentication (MFA).
The email system at UiS is based on Microsoft 365, and we recommend Outlook as the default email program. Outlook can be run both in a web browser (webmail) and as locally installed software on PC or mobile devices (IOS/Android).
Employees who have received ICT equipment from UiS automatically have Outlook installed and ready for use on their computer. Students automatically get a Microsoft 365 account as a student at UiS and thus have a license to install Outlook on their own PC/Mac and log in with their UiS IT-user.
Complementary how-to articles for setting up Outlook and two-factor authentication (MFA):
For employees: The Service Portal
For studenter: https://www.uis.no/nb/studentsider/it-hjelp
We understand that this may cause some inconvenience and changes in work methodology for both employees and students, but with today's digital threat landscape, security and consideration for privacy is something that is a high priority at UiS.
If you have any questions or need help, please contact the IT Service Desk on tel. 51 83 30 00 or send an e-mail to it-hjelp@uis.no
Thank you in advance for your understanding and cooperation to maintain a high degree of data security at UiS.
The Microsoft authentication service is to be changed.
The custom UiS login page will be replaced with the standard Microsoft login page
The login page where you select Universitetet i Stavanger or Feide, will be replaced with the default Microsoft login page. Username and password is as before. Feide services are not affected.
