IT Support
E-mail: it-hjelp@uis.no
Phone: +47 51 83 30 00 (line open 09.00-14.30, closed between 11.30-12.00)
Service desk location: Kitty Kiellands building, ground floor. Opening hours: 9.00-14.30
Annual IT Services User Survey at UiS
Share your experiences – and help us improve
Share your experiences – and help us improve
We would like to hear how you experience our IT services in your everyday work or studies – what works well, and what could be improved.
The survey is distributed by email from it.informasjon@uis.no and takes only a few minutes to complete. Your feedback provides valuable input for further developing everything from user support and system reliability to the digital tools you use every day.
The results will be used actively to improve IT services at UiS, ensuring that they support both teaching, research, and administrative work as effectively as possible.
The survey will be distributed on Thursday, 13 November, with a response deadline of 31 November.
We appreciate you taking the time to share your experiences and feedback.
New Opening Hours for the IT Service Desk
Starting October 1, 2025, the IT Service Desk will adjust its opening hours.
- Phone: 09:00–14:30 (closed 11:00–11:30)
- Service Desk (KK House): 09:00–14:30
- Email: it-hjelp@uis.no – requests will be processed continuously Monday–Friday 08:00–15:30
New policy for email (Outlook)
All emails in the Deleted Items folder will be automatically removed once they are older than 60 days.
Messages deleted in this way can be restored for up to 14 days.
New Printing Solution at UiS
UiS-IT will launch a new portal for printing services at UiS during the summer. The new solution, uniFLOW Online, will replace the current “Follow Me Print” portal.
What does this mean for you?
- Significantly improved stability in printing services
- Easier management of print jobs via email in uniFLOW Online
- New functionality & better flexibility
The Printing and Scanning webpage will soon be updated with detailed information on how to use the solution for printing, copying, and scanning documents.
A new feature in uniFLOW Online is that logging in to printers at UiS will require a personal six-digit PIN code. This code will be sent to all students with an active IT account via email from noreply@uis.eu.uniflowonline.com. It is important to keep this email, as your personal PIN code will be used to log in to UiS printers to retrieve your printouts.
Example of a Uniflow email with PIN code
For all students with a positive personal balance in “Follow Me Print,” this balance will be exported and transferred to uniFLOW Online. This ensures that payments made for access to printing at UiS can be used in the new solution once it is in place. The balance in Follow Me Print will be exported at the start of the migration around June 16, and this balance will be imported into uniFLOW Online before the semester starts in August. During a short transition period, there will be a freeze on balance deductions for printing over the summer.
During the transition period, it will be possible to print using both Follow Me Print and uniFLOW Online, as printers on campus are gradually moved to the new solution. Once the last printer is migrated, Follow Me Print will be deactivated.
Note: We cannot provide an exact migration time for each printer during the week the machines are being moved to the new solution (week 25).
